Plans Changed? No Worries! You can cancel Your Rider Express Booking
Canceling
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You must cancel 24 hours before your originally scheduled departure
- Refund of 50% of the ticket cost:
- Receive a refund to your original payment method (subject to bank processing times, up to 10 business days), or
- Elect to receive the refund immediately as Busbud credits.
- Refund of 50% of the ticket cost:
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If you cancel less than 24 hours before departure
- The ticket is forfeit and no refund is permitted
Tip: If your plans may change last minute, opt for the Refund for Any Reason add-on at checkout, which allows you to cancel 15 minutes prior to departure for a 100% credit refund in Busbud credits
Rescheduling
- You may exchange your ticket date or time up to 24 hr. before the original scheduled departure time with a processing fee by contacting Rider Express directly at contact@riderexpress.ca
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If the new ticket price is higher than the original, you will have to pay the difference, which is not refundable.
You can only change the departure time/date of your booking.
The ticket is non-refundable after exchange
How to cancel your ticket
- Log in to your Busbud account and go to My bookings.
- Select your Rider Express trip and choose Cancel.
- Receive a refund to your original payment method (subject to bank processing times, up to 10 business days), or
- Elect to receive the refund immediately as Busbud credits.
If you booked as a guest or need help, please contact Busbud Support with your order number and the email used at purchase.
Still have a question?
Just drop us a line here. Our expert team will get back to you.
Happy travels!