Africa

Delta Coaches 🇿🇦

Cancellations and refunds

• No cancellations are permitted for Delta Coach tickets.

Exchanges

• You can exchange the date/time of your departure until 24 hours before departure (for a R70 fee). 
• You can exchange the date/time of your trip by going to the bus station.

Boarding requirements

• Electronic tickets (E-tickets) shown on your mobile device are accepted.
• You must also show the same ID you used at the time of booking your ticket.

Seat selection

• Seat selection is not available before your trip.
• Seats are assigned on a first-come, first-serve basis.

Luggage policy

Free allowance:

• 1 carry-on luggage per adult passenger allowed. It has to fit under the seat in front of you or in the overhead compartment.
• 2 items in the baggage hold. The maximum weight cannot be more than 25kg (55.1lbs).
• Extra check-in luggage information can be found at the bus station.

Pet policy

• No pets are allowed on board.
• Only trained guide dogs are allowed for blind passengers.

Accessible travel

• Follow our instructions to book a ticket if you are travelling in a wheelchair.
• If you have any special requirements, please contact Delta Coaches before you travel

Contact the bus company

📞 Phone: [phone]

📧 Email: [e-mail] 

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Eagle Liner 🇿🇦

Cancellations and refunds

• Eagle Liner Tickets can be cancelled until 6 hours before your trip.
• To cancel your ticket, cancel via your Busbud account or our support page.

Exchanges

• Eagle Liner tickets can be exchanged up to 3 hours before your trip.
• You can exchange the date/time of your trip by contacting the bus company directly or by going to the bus station.

Boarding requirements

• To board the bus you must either show a ticket on your phone, or present a printed ticket.
• You must also show the same ID you used at the time of booking your ticket.

Seat selection

• You cannot select your seat during your booking.
• Seats are assigned on a first-come, first-serve basis.

Travelling with children

• Children under 3 travel for free, if travelling on their parent's lap.
• Children between 3 and 12 will receive a 15% discount on peak season tickets, and 20% discount on off-peak season tickets.
• Children cannot travel alone.

Luggage policy

Free allowance:

• No restrictions for carry-on luggage.
• 1 item in the baggage hold. The maximum weight cannot be more than 25kg (55.1lbs).
• Each check in bag must not be more than the following measurements: 80cm x 60cm x 60cm.
• Extra check-in luggage information can be found at the bus station.

Pet policy

• Only trained guide dogs are allowed on board to assist you if you are visually impaired.
• No other pets are permitted.

Accessible travel

• Follow our instructions to book a ticket if you are travelling in a wheelchair.
• If you have any special requirements, lease contact Eagle Liner before you travel.

Expectant mothers

• You can travel up to your 7th month of pregnancy. After 7 months, Eagle Liner will not let you travel.
• If you are over 6 months pregnant, you must provide a medical certificate that confirms you are fit enough to travel.

Contact the bus company

📞  010 822 9000
📧 [e-mail]
ℹ️  https://www.eagleliner.co.za/ 
 

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Intercape 🇿🇦

Cancellations and refunds

• If you have a cancellable ticket, you must cancel it no later than 48 hours before your trip.
• To cancel your ticket, you need to do this directly at the station. 
• There may be a fee for cancelling your booking

Exchanges

• If you have an exchangeable ticket, you must exchange it 1 hour before your original departure time directly at the bus station or by contacting Intercape.
• You can contact them here: [phone] or [e-mail]

Boarding requirements

• You must present your Intercape booking reference to board, in addition to the same ID you used when booking your trip.

Seat selection

• Seat selection is not available before your trip.
• Seats are assigned on a first-come, first-serve basis.

Travelling with children

• Children aged 0-2 can travel for free, if they travel on their parent's lap.
• Only 1 child aged 0-2 can travel for free per adult.
• Children aged 12 and under cannot travel alone.
• Children between 12-18 can travel alone. However, you will have to book this ticket directly with Intercape. (indemnity form signed by legal guardian required to be submitted at Intercape offices)

Luggage policy

Free allowance:

• 1 carry on item (maximum weight of 5kg/11lbs).
• 1 item in the baggage hold (maximum weight of 20kg (44lbs).

If your luggage is over 20kg, it will be weighed at the station and charged per kilo.

Pet policy

• No pets are allowed on board.
• Only trained guide dogs are allowed for blind passengers.

Accessible travel

• Follow our instructions to book a trip with a Wheelchair here.
• If you need to travel with a wheelchair, you should contact Intercape before your trip: [phone]

Expectant mothers

• Intercape doesn't allow pregnant women to travel if they are more than 30 weeks (7 months) pregnant.

📞  [phone] (24 hours)
📧  [e-mail]
ℹ️  https://www.intercape.co.za/

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Intercity Express 🇿🇦

Cancellations and refunds

• Intercity Express Tickets can be cancelled until 6 hours before your trip.
• To cancel your ticket, cancel via your Busbud account or our support page.

Exchanges

• Intercity Express tickets can be exchanged up to 3 hours before your trip.
• You can exchange the date/time of your trip by contacting the bus company directly or by going to the bus station.

Boarding requirements

• Tickets must be shown on your mobile to board.
• You must also show the same ID you used at the time of booking your ticket.

Seat selection

• Seat selection is not available before your trip.
• Seats are assigned on a first-come, first-serve basis.

Travelling with children

• Children under 3 travel for free, if travelling on their parent's lap.
• Children cannot travel alone.

Luggage policy

Free allowance:

• No restrictions for carry-on luggage.
• 1 item in the baggage hold. The maximum weight cannot be more than 25kg (55.1lbs).
• Each check in bag must not be more than the following measurements: 80cm x 60cm x 60cm.
• Extra check-in luggage information can be found at the bus station.

Pet policy

• No pets are allowed on board.
• Only trained guide dogs are allowed for blind passengers.

Accessible travel

• Follow our instructions to book a ticket if you are travelling in a wheelchair.
• If you have any special requirements, lease contact Cityliner Express before you travel.

Expectant mothers

• You can travel up to your 7th month of pregnancy. After 7 months, Cityliner Express will not let you travel.
• If you are over 6 months pregnant, you must provide a medical certificate that confirms you are fit enough to travel.

Contact the Bus company

📞 [phone]/ [phone]/ [phone]
📧  [e-mail]
ℹ️  https://www.eagleliner.co.za/ 
https://www.intercity.co.za/ 

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Sable Class Transport 🇿🇦 🇿🇼 

Cancellations and refunds

• No cancellations or refunds are permitted for Sable Class Transport tickets.

Exchanges

• You can exchange the date/time of your departure until 24 hours before departure (fees may apply).

• You can exchange the date/time of your trip by contacting the bus company directly or by visiting their ticket office at the bus station.

Boarding requirements

• Electronic tickets (E-tickets) shown on your mobile device are accepted.

• You must also present a valid ID or Passport that matches the information used at the time of booking.

Seat selection

• Seat selection is not available during the online booking process.

• Seats are assigned on a first-come, first-served basis upon boarding.

Luggage policy

• Free allowance:

  • 1 small carry-on bag per passenger, which must fit in the overhead compartment or under the seat.

  • 2 items in the baggage hold with a maximum combined weight of 25kg (55.1lbs).

• Extra luggage: Information regarding excess weight or additional bags can be obtained at the bus station before departure.

Pet policy

• No pets are allowed on board.

• Only certified service animals (guide dogs) are permitted to assist passengers with disabilities.

Accessible travel

• Follow our instructions to book a ticket if you are traveling in a wheelchair.

• If you have specific mobility requirements, please contact Sable Class Transport at least 48 hours before you travel to ensure accommodations can be made.

Contact the bus company

• 📞 Phone: [phone]

• 📧 Email: [e-mail]

• ℹ️ Website: https://www.sableclass.co.za/

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SWIFT Kruger Shuttles 🇿🇦

Cancellations and refunds

• General Policy: Order confirmations and tickets are non-transferable and are strictly valid only for the specific person, date, and time shown on the ticket.

• Cancellations: Cancellation requests are not finalized or confirmed until SWIFT Kruger Shuttles has issued a confirmation in writing. If you do not receive written confirmation within one full working day of submitting your request, you must follow up with the office directly.

Exchanges

• Policy: Booking modifications or amendments must be requested and finalized in writing. No amendments or changes are allowed within 24 hours of the date of travel.

• Fees: All changes are subject to seat availability and may incur an administration fee of R50 per change. Bookings originally made through an external travel agent can only be amended through that same agent.

Boarding requirements

• Passenger Responsibility: Passengers must ensure that all information on their ticket is completely accurate at the time of booking. Clients booking online assume full responsibility for the validity of the data entered.

• Route Limits: Passengers are strictly prohibited from breaking up their journey mid-route unless separate tickets have been issued at the appropriate fares for each leg.

Luggage policy

• Free Allowance: Standard long-distance shuttle layouts generally accommodate passengers with standard travel luggage intended for safari transfers.

• Restrictions: It is the passenger's responsibility to manage their gear appropriately. Because the routes serve major international travel hubs and safari destinations, ensure any specialized or oversized safari equipment is cleared or noted ahead of time.

Accessible travel

• Assistance: SWIFT Kruger Shuttles operates a fleet of shared long-distance shuttles and private door-to-door transfer vehicles. Passengers requiring specialized physical mobility layout adjustments or accessibility support should contact customer service via email at least 48 hours prior to booking to verify fleet capabilities.

Contact the bus company

• 📞 Phone: [phone]

• 📧 Email: [e-mail]

• ℹ️ Website: https://swiftkrugershuttles.com/

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Still have a question?

Just drop us a line here. Our expert team will get back to you. Are you ready to book your ticket? Visit https://www.busbud.com/ 

Happy travels!