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Bus Company Policies

Select your bus company to view details:

-- Choose a company -- Amtrak Badger Bus Barons Bus Bestbus Black Hills Boltbus Busline CatchARide Coachrun Eastern Bus Flixbus Florida Red Line Go Buses Greyhound Jefferson Lines Jetset Express Landline Lux Coach America Miller/Hoosier NY Trailways OurBus Peter Pan Red Coach Snowbus Southeastern Stages South Tahoe Airporter SprinterBus

 

Amtrak

Cancellations & Refunds

  • Refunds are available based on fare type.

  • Most tickets can be canceled online or via the Amtrak app before departure.

  • Refund fees may apply for certain fare classes.

Exchanges

  • Tickets may be exchanged prior to departure depending on the fare.

  • Some fare types may incur a change fee.

Boarding Requirements

  • A government-issued photo ID is required.

  • You must present either an e-ticket or a printed ticket when boarding.

Seat Selection

  • Seats are automatically assigned.

  • Reserved seating is available on select routes and in business/first class.

Child Policy

  • Children under 2 years old travel free on an adult’s lap.

  • Children ages 2–12 receive a 50% discount on most fares.

Luggage Policy

  • Passengers may bring 2 carry-on bags and 2 personal items for free.

  • Checked baggage is available on select routes.

Pet Policy

  • Small dogs and cats under 20 lbs are allowed in carriers on trips under 7 hours.

  • Advance reservation is required.

Accessibility

  • Amtrak provides accessible seating, restrooms, and boarding assistance at most stations.

  • Reservations for accessible services are recommended.

Contact Amtrak

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Badger Bus

Cancellations & Refunds:

  • Non-refundable.

  • Non-exchangeable.

  • No cancellations once the original trip time has passed.

  • Changes: Allowed up to 1 hour before departure for a fee of 10% of the ticket cost. Badger Bus​

Exchanges:

  • Not permitted.

  • Changes: Can be made by logging into your account using your customer number and selecting the transaction to change. Badger Bus​

Boarding Requirements:

  • Travel with the same ID used at the time of booking.

  • Printed ticket or mobile ticket: Optional.

  • Confirmation email: Check for specific boarding instructions.​

Luggage Policy:

  • Free Allowance:

    • 1 carry-on item: Must fit under the seat or in the overhead compartment.

    • 1 checked luggage: Max weight 23 kg (50 lbs).

  • Additional Luggage: Subject to fees.​

Accessible Travel:

Contact Information:

 

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Barons Bus

Cancellations & Refunds:

  • Non-refundable.

  • Non-exchangeable.

  • No cancellations once the original trip time has passed.

  • Changes: Allowed up to 1 hour before departure for a fee of 10% of the ticket cost. ​

Exchanges:

Boarding Requirements:

  • Travel with the same ID used at the time of booking.

  • Printed ticket or mobile ticket: Optional.

  • Confirmation email: Check for specific boarding instructions.​

Luggage Policy:

  • Free Allowance:

    • 1 carry-on item: Must fit under the seat or in the overhead compartment.

    • 1 checked luggage: Max weight 23 kg (50 lbs).

  • Additional Luggage: Subject to fees.

  • Damage or Loss: Barons Bus is not responsible for damage to luggage or personal items during transfer. Barons Bus​

Accessible Travel:

  • Wheelchair assistance: Available upon request.

  • Advance notice: Contact Barons Bus 48 hours prior to travel. Barons Bus​

Contact Information:

🚍 Bus tracker: https://baronsbus.com/charter-bus/track-charter-bus/

 

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Bestbus

Cancellations & Refunds:

  • Non-refundable: Tickets cannot be canceled or refunded.

  • No cancellations: Once the original trip time has passed, cancellations are not permitted.

  • Changes: Allowed up to 24 hours before departure.​

Exchanges:

  • Not permitted: Changes to the ticket, such as altering the departure time or date, are not allowed.​

Boarding Requirements:

  • ID: Travel with the same ID used at the time of booking.

  • Ticket: Both printed and mobile tickets are accepted.

  • Check-in: Arrive at least 15–30 minutes before departure.​BestBus

Seat Selection:

  • Not available: Seats are assigned on a first-come, first-served basis.​

Child Policy:

  • Unaccompanied minors: Children aged 16 and under cannot travel unaccompanied.​

Luggage Policy:

  • Carry-on: 1 item (must fit under the seat or in the overhead compartment).

  • Checked luggage: 3 items (each up to 22.5 kg / 49.6 lbs).

  • Additional luggage: Subject to fees.​

Pet Policy:

  • Pets: Not allowed on-board.

  • Service animals: Permitted if accompanying the person who needs them.​

Accessible Travel:

  • Wheelchair assistance: Available upon request.

  • Advance notice: Contact BestBus 48 hours prior to travel.​

Contact Information:

  • Phone: (888) 888-3269

  • Email: Contact Form

  • Website: bestbus.com

  • Live Chat Available
    Customers can chat with BestBus support via their website:

 

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Black Hills

Cancellations & Refunds:

  • Non-refundable: Tickets cannot be canceled or refunded.

  • No cancellations: Once the original trip time has passed, cancellations are not permitted.

  • Changes: Allowed up to 1 hour before departure for a fee of $10. ​

Exchanges:

  • Not permitted: Changes to the ticket, such as altering the departure time or date, are not allowed.​

Boarding Requirements:

  • ID: Travel with the same ID used at the time of booking.

  • Ticket: Both printed and mobile tickets are accepted.

  • Check-in: Arrive at least 15–30 minutes before departure.​

Seat Selection:

  • Not available: Seats are assigned on a first-come, first-served basis.​

Child Policy:

  • Unaccompanied minors: Children aged 16 and under cannot travel unaccompanied.​

Luggage Policy:

  • Carry-on: 1 item (must fit under the seat or in the overhead compartment).

  • Checked luggage: 3 items (each up to 22.5 kg / 49.6 lbs).

  • Additional luggage: Subject to fees.​

Pet Policy:

  • Pets: Not allowed on-board.

  • Service animals: Permitted if accompanying the person who needs them.​

Accessible Travel:

Contact Information:

  • Phone: 1-800-231-2222 (This routes to Greyhound, which operates or supports Black Hills Stage Lines routes)
  • Email: Not publicly listed (you may need to go through the Greyhound/Stage Lines website contact form)
  • Website: www.blackhillsstagelines.com (or redirects via Greyhound's network)'

 

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Boltbus

Cancellations & Refunds:

  • Non-refundable: Tickets cannot be canceled or refunded.

  • No cancellations: Once the original trip time has passed, cancellations are not permitted.

  • Changes: Allowed up to 24 hours before departure for a fee of $3, plus a $2 transaction fee, and any increase in fare. BusTickets​

Exchanges:

  • Not permitted: Changes to the ticket, such as altering the departure time or date, are not allowed.​

Boarding Requirements:

  • ID: Travel with the same ID used at the time of booking.

  • Ticket: Both printed and mobile tickets are accepted.

  • Check-in: Arrive at least 15–30 minutes before departure.​

Seat Selection:

  • Not available: Seats are assigned on a first-come, first-served basis.​

Child Policy:

  • Unaccompanied minors: Children aged 16 and under cannot travel unaccompanied.​

Luggage Policy:

  • Carry-on: 1 item (must fit under the seat or in the overhead compartment).

  • Checked luggage: 2 items (no specified weight limit).

  • Additional luggage: Subject to fees. BusTickets​

Pet Policy:

  • Pets: Not allowed on-board.

  • Service animals: Permitted if accompanying the person who needs them. gethuman.com​

Accessible Travel:

  • Wheelchair assistance: Available upon request.

  • Advance notice: Contact BoltBus 48 hours prior to travel.​

Contact Information:

 

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Busline

 

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CatchARide

Cancellations & Refunds:

  • Non-refundable: Tickets cannot be canceled or refunded.

  • Changes: Allowed up to 24 hours before departure. A $5 fee applies for re-booking or issuing a credit for future travel.

  • Re-booking or credit: To change your travel date or receive a credit, please call 347-391-2805. catcharidebus.com​

Boarding Requirements:

  • ID: Travel with the same ID used at the time of booking.

  • Ticket: Both printed and mobile tickets are accepted.

  • Check-in: Arrive at least 15–30 minutes before departure.​

Seat Selection:

  • Not available: Seats are assigned on a first-come, first-served basis.​

Child Policy:

  • Unaccompanied minors: Children aged 16 and under cannot travel unaccompanied.​

Luggage Policy:

  • Carry-on: 1 item (must fit under the seat or in the overhead compartment).

  • Checked luggage: 3 items (each up to 22.5 kg / 49.6 lbs).

  • Additional luggage: Subject to fees.​

Pet Policy:

Accessible Travel:

Contact Information:

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Coachrun

Cancellations & Refunds:

  • Non-refundable: All bus tickets are non-refundable and non-transferable.

  • No cancellations: Once booked, tickets cannot be canceled.

  • Rescheduling:

    • Within 2 hours of booking: No fee.

    • After 2 hours: $1 for the first reschedule, $2 for the second, and $3 for the third.

    • Within 4 hours of departure: Rescheduling is not allowed.

    • After departure: No changes permitted.

    • Rescheduling via customer service: Starts at $5 per ticket.

    • Duplicate bookings are non-refundable. Wanderu Help Centercoachrun.com​

Boarding Requirements:

Seat Selection:

  • Seats are assigned on a first-come, first-served basis.​

Child Policy:

  • Unaccompanied minors: Children under 18 must have a notarized authorization from a parent or guardian to travel alone. ​coachrun.com

Luggage Policy:

  • Carry-on: 1 item (must fit under the seat or in the overhead compartment).

  • Checked luggage: 1 item (max 62 inches in total dimensions and 50 lbs).

  • Oversize/additional luggage: $10 per piece.

  • Liability: CoachRun is not responsible for lost or misplaced baggage. ​coachrun.com+1coachrun.com+1

Pet Policy:

  • Pets: Not allowed.

  • Service animals: Permitted if properly harnessed and under the control of the handler. ​coachrun.com

Accessible Travel:

  • Wheelchair assistance: Available upon request.

  • Advance notice: Contact CoachRun 48 hours prior to travel. ​

Contact Information:

🚍 Bus tracker: https://www.coachrun.com/track-bus-status/

βœ… Live chat on their website

 

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Continental Shuttle 

 

Cancellations & Refunds

  • 48+ Hours Notice: Customers can receive an 85% refund if the cancellation is made at least 48 hours before the scheduled departure.

  • Under 48 Hours: Tickets are non-refundable and non-transferable if cancelled within 48 hours of departure.

  • No-Shows: No refunds or travel credits are issued for no-shows or if the passenger misses the van due to flight delays.

  • Process: Cancellations must be requested by calling the Helpline at 858-275-4422.

Exchanges

  • Policy: Modifications are treated as a cancellation and rebooking. You must cancel at least 48 hours in advance to receive the partial refund and then book a new trip.

  • Limits: Each trip can only be modified/rescheduled a maximum of twice.

Boarding Requirements

  • Check-in: Passengers must arrive at the designated pickup location at least 15 minutes before departure.

  • Identification: Valid photo ID is required for boarding.

  • Unaccompanied Minors: Passengers aged 16 and older may travel unaccompanied but must carry a photo ID for age verification.

Seat Selection

  • Vehicle Type: Services are operated using 13-seater luxury Mercedes Benz Sprinter vans. Specific seats are generally not assigned in advance.

Child Policy

  • Infants (0-1): Usually travel for free as lap children (please confirm with the operator if a separate seat is desired).

  • Children (2-13): Eligible for a discounted flat rate (approx. $49 one way).

  • Requirements: Children under 40 lbs or 40 inches may require specific safety seating provided by the parent.

Luggage Policy

  • Included: 1 carry-on bag + 1 checked bag (or box) are included for free.

  • Oversized Items: Please contact the operator in advance if you are traveling with large items (golf clubs, surfboards) to ensure space in the van.

Pet Policy

  • General Rule: Pets are not permitted on board due to passenger and employee allergies.

  • Exceptions: Service animals (guide dogs) are allowed but must be coordinated in advance with a valid certificate.

Accessibility

  • Assistance: Foldable wheelchairs are carried free of charge.

  • Accessible Vehicles: For a fully wheelchair-accessible vehicle, you must contact the operator via email or phone well in advance to make arrangements.

Contact Information:

  • πŸ“ž Phone: +1 858 275 4422

  • πŸ“§ Email: Contactcontinentalshuttle@gmail.com

  • ℹ️ Website: yourlaxride.com

 

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Eastern Bus

Cancellations & Refunds:

  • Non-refundable: All tickets are non-refundable.

  • No cancellations: Once booked, tickets cannot be canceled.

  • Rescheduling:

    • Within 2 hours of booking: No fee.

    • After 2 hours: $1 for the first reschedule, $2 for the second, and $3 for the third.

    • Within 4 hours of departure: Rescheduling is not allowed.

    • After departure: No changes permitted.

    • Rescheduling via customer service: Starts at $5 per ticket.

    • Duplicate bookings are non-refundable. gotobus.com​

Boarding Requirements:

  • ID: Bring the same ID used at booking.

  • Ticket: Printed or mobile e-ticket accepted.

  • Check-in: Arrive at least 15–30 minutes before departure. gotobus.com​

Seat Selection:

  • Seats are assigned on a first-come, first-served basis.​

Child Policy:

  • Unaccompanied minors: Children under 18 must have a notarized authorization from a parent or guardian to travel alone. gotobus.com​

Luggage Policy:

  • Carry-on: 1 item (must fit under the seat or in the overhead compartment).

  • Checked luggage: 1 item (max 62 inches in total dimensions and 50 lbs).

  • Oversize/additional luggage: $10 per piece.

  • Liability: Eastern Bus is not responsible for lost or misplaced baggage. ​

Pet Policy:

Accessible Travel:

  • Wheelchair assistance: Available upon request.

  • Advance notice: Contact Eastern Bus 48 hours prior to travel. ​

Contact Information:

 

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Flixbus

Cancellations and refunds

  • Tickets can be cancelled directly on the FlixBus website.

  • If you cancel at least 30 days before departure: 100% voucher refund.

  • If you cancel 14 to 29 days before departure: voucher refund with a $3.00 CAD fee.

  • If you cancel 3 to 13 days before departure: voucher refund with a $20.00 CAD fee.

  • Booking fees are non-refundable.

Exchanges

  • You can change your ticket up to 1 hour before departure on the FlixBus site.

  • You’ll need to pay the fare difference if the new ticket costs more.

  • Fare differences are not refundable if you change to a cheaper ticket.

Boarding requirements

  • Printed or mobile ticket is accepted for boarding.

  • A valid government-issued photo ID is required.

  • The ID must match the details used during booking.

Travelling with children

  • No child discounts available.

  • Children under 2 (until their 2nd birthday) can travel for free if seated on an adult’s lap.

  • You can purchase a regular ticket for your child if you prefer a separate seat.

  • FlixBus recommends bringing a child safety seat.

  • Passengers are responsible for securing and using child safety seats correctly.

Luggage policy

Free allowance:

  • 1 carry-on (max 11.3 kg / 25 lbs), keep valuables inside.

  • 1 checked bag (max 22.7 kg / 50 lbs).

Extra luggage:

  • Additional baggage may be allowed depending on bus capacity (fees apply).

  • 1 bulky item (e.g. large instrument) per passenger is allowed.

  • 1 small instrument can be brought instead of a carry-on (free).

  • Bicycles are allowed under certain conditions, but e-bikes are not accepted.

  • Space is limitedβ€”book extra items early.

  • Clearly label all baggage with your name, address, and phone number.

Pet policy

  • Pets are not allowed.

  • Only service animals for passengers with disabilities are permitted.

Accessible travel

  • Buses are wheelchair-accessible.

  • You must notify FlixBus in advance to secure accessible seating.

  • 1 foldable stroller is allowed per passenger (counts as bulky item).

  • Contact customer service at least 48 hours before departure to register your stroller.

Contact the bus company

If your trip is operated by Greyhound

 

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Florida Red Line

Cancellations and refunds

  • Florida Red Line tickets are non-refundable and cannot be cancelled.

Exchanges

  • Ticket changes are not permitted.
  • Once purchased, tickets cannot be modified for a different date or time.

Boarding requirements

  • To board the bus, you must present:

    • A printed or mobile ticket

    • A valid government-issued photo ID

  • You must travel with the same ID used at the time of booking.

Seat selection

  • Seat selection is not available during booking.
  • Seats are provided on a first-come, first-served basis.

Travelling with children

  • Minors must be accompanied by an adult.
  • Children are not allowed to travel alone.

Luggage policy

  • Free allowance:

    • 1 carry-on item (must fit in the overhead compartment or under the seat)

    • 2 items in the baggage hold (weight limits may apply)

  • Extra luggage may be accepted for an additional fee, depending on space availability.

Pet policy

  • Pets are not allowed onboard.
  • Only certified service animals are permitted.

Accessible travel

  • Passengers requiring assistance or accessible services should contact Florida Red Line in advance to make arrangements.

Contact the bus company

 

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Go Buses

Cancellations and Refunds

  • GoBuses tickets are non-refundable.

  • Cancellations are not allowed.

Exchanges

  • Exchanges are allowed up to 1 hour before departure.

  • A $5 fee applies for exchanges.

  • If the new ticket price is higher, you will need to pay the difference.

  • To exchange your ticket, visit the GoBuses website or call customer service.

Boarding Requirements

  • You must present either:

    • A printed ticket, or

    • A ticket on your phone.

  • You must travel with the same ID used during booking.

Seat Selection

  • Seat selection is not available during the booking process.

  • Seats are assigned on a first-come, first-serve basis.

Travelling with Children

  • Children under 2 years old can travel for free, but they must sit on your lap.

  • Children aged 2-12 years can travel for the regular fare.

  • Children under 16 years must travel with an adult.

Luggage Policy

Free allowance:

  • 1 carry-on item is allowed, which must fit under the seat or in the overhead compartment.

  • 1 checked bag is allowed, with a maximum weight of 50 lbs (22.7 kg).

Extra:

  • You can bring extra luggage for an additional fee.

  • Fees may vary depending on the route and bus availability.

Pet Policy

  • No pets are allowed on GoBuses.

  • Service animals are allowed on board.

Accessible Travel

  • GoBuses are wheelchair accessible.

  • If you need assistance, please contact GoBuses customer service in advance to arrange your travel.

Contact the Bus Company

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Greyhound

Cancellations and Refunds

  • Greyhound tickets are non-refundable and cannot be cancelled.

Exchanges

  • You can exchange your ticket up to 24 hours before departure.

  • You can only change the departure time/date of your booking.

  • There is usually a $20 fee for exchanges.

  • To exchange your ticket, either call 1-800-268-9000 or 1-214-849-8966, or go to the station directly.

Boarding Requirements

  • Depending on your ticket type, you must follow the appropriate boarding requirements:

    • Pick up at the station: Use your booking number to collect your ticket at the station.

    • Present your E-Ticket to board: Use your ticket on your phone to board.

    • Print your ticket: You must print your ticket yourself before arriving at the station.

  • Check your confirmation email to verify the specific boarding requirements for your ticket.

Seat Selection

  • Seat selection is not available before boarding.

  • Seats are assigned on a first-come, first-serve basis.

Travelling with Children

  • Children aged 17 and under cannot travel alone on a Busbud booking.

  • For more details about unaccompanied minors with Greyhound, click here.

Luggage Policy

Free allowance:

  • 1 carry-on item (maximum weight 11kg/25lb). Your carry-on item must fit under the seat or in the overhead compartment.

  • 1 bag in the baggage hold (maximum weight 22.5kg/50lb). The maximum dimensions allowed are 157cm/62 inches (combined length + width + height).

Additional luggage:

  • For details on additional luggage and charges, visit here.

Pet Policy

  • Pets are not allowed on board.

  • 1 service animal is allowed to travel, provided it is harnessed and stays at your feet during the journey.

  • For more information about emotional support animals, please contact Greyhound directly.

Accessible Travel

  • Greyhound buses have space for 2 wheelchairs per bus.

  • For information on travelling with a wheelchair, follow the advice here.

Contact the Bus Company

Note: Greyhound Canada is currently out of operation. We will notify you when they are back up and running.

 

 

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Jefferson Lines

Cancellations and Refunds

  • Jefferson Lines tickets are non-refundable and cannot be cancelled.

Exchanges

  • Jefferson Lines tickets are not exchangeable.

Boarding Requirements

  • To board the bus, you must print your own ticket before heading out.

  • You must also travel with the same ID you used at the time of booking.

Seat Selection

  • Seat selection is not available during the booking process.

  • Seats are provided on a first-come, first-serve basis.

Travelling with Children

  • 1 child under the age of 2 can travel for free with an adult, as long as they don’t take up a seat.

  • Children aged 2-11 can receive a 20% discount on some routes.

  • Children aged 12-16 can travel alone, but you will need to buy a ticket directly with Jefferson Lines.

Luggage Policy

Free allowance:

  • 1 carry-on item (maximum weight 11.3kg/24.9lb).

    • Must fit under the seat in front of you or in the overhead compartment.

  • 1 bag in the baggage hold (maximum weight 23kg/50.7lb).

  • You can purchase additional luggage for $15 (1 extra bag).

    • For detailed information about additional luggage, click here.

Pet Policy

  • Pets are not allowed on-board.

  • Only certified service animals can travel.

    • Service animals must be on a leash and must not travel in the aisle or on a seat.

    • Service animals can sit on your lap.

Accessible Travel

  • If you need assistance with your trip, you must call at least 48 hours before your trip.

  • Call them at: 1-800-451-5333.

  • Let them know how they can assist you (e.g., boarding, disembarking, luggage, etc.).

  • You can read a detailed guide to accessible travel with Jefferson Lines here.

Contact the Bus Company

🚍 Bus tracker: https://www.jeffersonlines.com/bus-tracker/

Travel alerts: https://www.jeffersonlines.com/travel-information/travel-alerts/

 

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Jetset Express

Cancellations and Refunds

  • If your booking is cancellable, you can cancel your booking up to 48 hours before your trip.

  • You can cancel your booking either through our support section or your Busbud account.

Exchanges

  • You can exchange your ticket up to 48 hours before the original departure time.

  • You can only change the departure time/date of your booking.

  • To exchange your Jet Set Express ticket for a different time, contact the bus company directly.

Boarding Requirements

  • To board the bus, you must present a Jet Set reference number.

  • You don’t have to show a ticket to board.

Seat Selection

  • Seat selection is not possible during the booking process.

  • Seats are provided on a first-come, first-serve basis.

Travelling with Children

  • You have to buy a ticket for all infants and children.

Luggage Policy

Free allowance:

  • 1 carry-on item. Your carry-on must fit under the seat in front of you or in the overhead compartment.

  • 2 bags in the baggage hold.

    • The maximum weight for each bag is 20kg/44.1lbs.

    • The maximum size for each bag is 69 x 54 x 36 cm.

  • There is a $10 fee for additional luggage.

  • You can only take additional luggage if there is room on the day.

Pet Policy

  • Pets are not allowed on-board.

Contact the Bus Company

 

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LAX Dash (LADOT DASH)

Cancellations and Refunds

  • Landline tickets are non-refundable and cannot be cancelled.

  • Cancellations and Refunds

  • Policy: DASH fares are typically low-cost or part of a transfer program. Prepaid tickets or TAP card loads are generally non-refundable.

  • Busbud Bookings: If booked via Busbud, some routes may offer the "Refund for Any Reason" add-on at checkout, allowing refunds up to 30 minutes before departure.

Exchanges

  • Policy: Standard tickets are non-exchangeable. For mobile tickets or TAP card transfers, users are encouraged to use the fare within the allotted transfer window (usually 2 hours).

Boarding Requirements

  • Ticket: You can use a physical or digital TAP card, the LADOT Transit mobile app, or exact change (coins/bills) in the farebox.

  • ID: Only required for those using Reduced Fare (Senior, Student, or Disabled) TAP cards.

Seat Selection

  • Policy: Seat selection is not available.

  • Seating: All seating is on a first-come, first-served basis. Priority seating at the front of the bus is reserved for seniors and persons with disabilities.

Travelling with Children

  • Fares: Children under the age of 5 travel for free when accompanied by a fare-paying adult.

  • Unaccompanied Minors: Children under the age of 12 are generally not recommended to travel alone without a guardian.

Luggage Policy

  • Carry-On: Small personal items (backpacks, shopping bags) are allowed but must be kept on your lap or under the seat.

  • Checked Bags: There is no checked baggage service on DASH buses.

  • Aisles: Aisles must remain clear of all items, including strollers and carts, at all times.

Pet Policy

  • General: Small pets are allowed only if they are in an enclosed carrier that fits on your lap or under your seat.

  • Service Animals: Trained service animals are allowed to travel for free and must be under the control of the owner.

Contact Information

  • Phone: (213, 310, 323, or 818) 808-2273

  • Email: ladot@hcl-transit.com (General LADOT Customer Service)

  • Website: www.ladottransit.com

  • Customer Service Hours: Monday–Friday: 6:30 AM – 7:00 PM

Landline

Cancellations and Refunds

  • Landline tickets are non-refundable and cannot be cancelled.

Exchanges

  • You can exchange your ticket up to 24 hours before the scheduled departure time.

  • To exchange your ticket, you can either:

    • Call Landline at their customer service number, or

    • Visit the station directly.

  • Exchange fee may apply.

Boarding Requirements

  • To board the bus, you must present:

    • Your ticket on your phone or

    • A printed copy of your ticket.

  • Ensure you travel with the same ID you used at the time of booking.

Seat Selection

  • Seat selection is not available during the booking process.

  • Seats are assigned on a first-come, first-serve basis.

Travelling with Children

  • Children under 2 can travel for free on an adult's lap.

  • For children aged 2-11 years, you need to book a separate seat, and they may be eligible for discounted fares.

  • Children 12 and older may travel independently, but you must book the ticket directly with Landline.

Luggage Policy

Free allowance:

  • 1 carry-on item (maximum weight 11kg/24lbs).

  • 1 checked bag (maximum weight 22.5kg/50lbs), not exceeding dimensions of 157cm/62 inches (combined length+width+height).

Pet Policy

  • Pets are not allowed on Landline buses.

  • Service animals are allowed to travel on-board.

Accessible Travel

  • Landline offers accessible travel for passengers with mobility needs.

  • To ensure proper accommodations, you must call ahead at least 48 hours before your trip.

Contact the Bus Company

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Lux Coach America

Cancellations and refunds

  • Lux Coach America LLC tickets are non-refundable and cannot be cancelled once the booking is confirmed.

Exchanges

  • Tickets can only be exchanged up to 48 hours before the scheduled departure.

  • To exchange your ticket, you must contact Lux Coach America directly or visit the nearest station.

Boarding requirements

  • To board the bus, you must:

    • Present a printed ticket at the station, or

    • Show your electronic ticket (via mobile).

    • Ensure you travel with the same ID used at the time of booking.

Seat selection

  • Seat selection is not available during the booking process.

  • Seats are assigned on a first-come, first-served basis.

Travelling with children

  • Infants under 2 years old travel for free, as long as they do not occupy a seat.

  • Children aged 2-12 years receive a discounted fare on most routes.

  • Children aged 12-17 years can travel alone but must have a signed parental consent form, and an adult must drop-off and pick-up the child.

Luggage policy

  • Free allowance:

    • 1 carry-on item (must fit in the overhead compartment or under the seat).

    • 2 checked bags (maximum weight: 50 lbs per bag, dimensions must not exceed 62 inches total β€” length + width + height).

  • Additional luggage can be brought for a fee, subject to availability.

Pet policy

  • Pets are not allowed on-board.

  • Service animals are permitted, provided they are properly harnessed and remain under the passenger’s control.

Accessible travel

  • Lux Coach America LLC offers services for passengers with disabilities.

  • If you need assistance, please contact Lux Coach America 48 hours before your trip to make proper arrangements.

  • Wheelchair accessible buses are available.

Contact the bus company

 

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Miller/Hoosier

Cancellations and refunds

  • Miller Hoosier tickets are non-refundable and cannot be cancelled.

Exchanges

  • You can exchange your ticket up to 24 hours before the original departure time.

  • You can only change the departure time/date of your booking.

  • There is a $15 fee for exchanges.

  • To exchange your ticket, call (800) 544-2383 or go to the station directly.

Boarding requirements

  • You must print your ticket before arriving at the station.

  • You must also travel with the same ID you used when making your booking.

Seat selection

  • Seat selection is not available during the booking process.

  • Seats are assigned on a first-come, first-served basis.

Travelling with children

  • 1 child under the age of 2 can travel for free with an adult, as long as they don’t occupy a seat.

  • Children aged 2-12 receive a 25% discount on the fare.

  • Children aged 12+ will be charged the full adult price.

  • Passengers under the age of 8 cannot travel unaccompanied, except in Illinois.

    • In Illinois, children aged 8-15 can travel unaccompanied, but you’ll have to book with Miller Hoosier.

  • A detailed breakdown of the travelling with children policy can be found here.

Luggage policy

  • Free allowance:

    • 1 carry-on item (maximum weight: 11.5kg / 25.4lbs).

    • The carry-on must fit under the seat or in the overhead compartment.

    • 1 checked bag (maximum weight: 22.5kg / 50lbs).

  • For additional luggage details, please click here.

Pet policy

  • Pets are not allowed on-board.

  • Only certified service animals are permitted to travel on Miller Hoosier.

Accessible travel

  • If you need assistance, you must call 48 hours before your trip.

  • Call 1-800-544-2383 ext 134 for assistance.

  • Other helpful contact numbers:

    • Deaf/hard of hearing/TTY/TDD: 1-800-345-3109 (through Greyhound)

    • Spanish/EspaΓ±ol: 1-800-531-5332 (through Greyhound)

    • ADA Compliance Corporate Office: 1-800-544-2383 ext 128

Contact the bus company

 

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NY Trailways

Cancellations and Refunds

  • NY Trailways tickets are not cancellable or refundable.

Exchanges

  • NY Trailways tickets are not exchangeable.

Boarding Requirements

  • You must print your own ticket before arriving to board the bus.

  • You must board the bus with the same ID you used when booking your ticket.

  • Check your confirmation email for specific boarding requirements.

Seat Selection Policy

  • There is no seat selection available for NY Trailways.

  • Seats are assigned on a first-come, first-serve basis when boarding.

Travelling with Children

  • Children aged 17 and under cannot travel alone on a Busbud booking.

  • Children between 2-15 years of age receive a 25% discount when travelling with a full fare-paying adult.

  • Up to 2 children can travel at this reduced rate when they travel with a full fare-paying adult.

  • Children aged 12-16 can travel alone, but an adult fare ticket must be purchased at the station.

  • There is a $5 fee for unaccompanied minor forms at the station.

  • Unaccompanied minors can only travel:

    • On trips between 07:00am - 08:00pm.

    • On trips no longer than 8 hours long (no bus changes allowed).

    • If a parent/guardian/custodian will meet them at the arrival station.

    • Only on domestic routes (no international borders).

Luggage Policy

  • Free allowance:

    • 1 carry-on item, which must fit in the overhead compartment or under the seat in front of you.

    • 1 bag in the baggage hold (maximum weight 22.6kg / 50lbs).

Pet Policy

  • Only service animals (dogs and miniature horses) are allowed on board.

  • Pets are not allowed on board.

Accessible Travel

  • Most NY Trailways buses are equipped with wheelchair lifts and have room for up to 2 wheelchairs per bus.

  • The maximum weight of your mobility device (when in use) must not exceed 453kg (600lbs).

  • Your wheelchair must not be larger than 30 x 48 inches (76cm x 121cm).

  • Contact NY Trailways at their Customer Care Center to notify them of any specific accessibility needs when traveling.

Contact the Bus Company

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OurBus

Cancellations and Refunds

  • Bookings with OurBus can be cancelled for OurBus Credits, which can be redeemed for future travel on www.ourbus.com.

  • Cancellations must be made at least 1 hour before the scheduled departure time.

  • Credits will be provided for the full ticket amount (Busbud fees and/or add-on items not included).

  • OurBus credits are valid for 5 years.

  • To cancel your booking and receive OurBus credits:

    • Click the cancellation link on your OurBus-provided ticket.

    • Once cancelled, you will receive a wallet activation link by email. Click on this link to activate your OurBus Wallet with credits for future booking.

    • To redeem these credits, visit www.ourbus.com/login and create a password for your OurBus account using the same email address you used when purchasing your ticket on Busbud.

Exchanges

  • You can exchange your ticket up to 48 hours before the original departure time.

  • You can only change the departure time/date of your booking.

  • To exchange your OurBus ticket for an alternative departure time, either call +1 (844) 800-6828 or go to the station directly.

Boarding Requirements

  • To board the bus, you can do one of the following:

    • Print your ticket before heading out for your trip, or

    • Show your ticket on your mobile device.

  • You must also travel with the same ID you used at the time of booking.

Seat Selection

  • OurBus does not offer seat selection before boarding.

  • Seats are provided on a first-come, first-serve basis.

Travelling with Children

  • Children under 2 years old can travel for free if they travel on a parent's lap.

Luggage Policy

  • Free allowance:

    • 1 carry-on item, which must fit under the seat in front of you or in the overhead compartment.

    • 1 bag in the baggage hold (maximum weight 23.5 kg / 51.8 lbs).

  • For detailed information about additional luggage, please visit the website.

Pet Policy

  • Pets are not allowed on board.

  • Service animals are allowed to travel.

Accessible Travel

  • Travelling in a wheelchair? Contact OurBus no later than 48 hours before you plan to travel to request assistance:

Contact the Bus Company

βœ” Live chat https://www.ourbus.com/

🚍 Bus tracker: you can track your bus on your web browser by visiting ourbus.com/track/[confirmationnumber]. Example - If your confirmation number is ABX879, go to ourbus.com/track/ABX879

 

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Peter Pan

Cancellations and Refunds

  • Peter Pan tickets are not cancellable.

Exchanges

  • If your ticket is exchangeable, you can exchange it up to 2 hours before your trip.

  • A $10 fee applies for exchanges.

  • To exchange your ticket, contact Peter Pan directly or visit the station.

Boarding Requirements

  • To board the bus, you must provide the same ID used during booking.

  • It is optional to show a printed ticket or a mobile version of your ticket.

Seat Selection

  • Seat selection is not available during the booking process.

  • Seats are assigned on a first-come, first-served basis.

Travelling with Children

  • Children under 2 years old do not require a ticket but must travel on a parent's lap.

  • Only one child under 2 can travel for free.

  • Unaccompanied minor travel is temporarily paused due to COVID-19.

Luggage Policy

  • Free allowance:

    • 1 carry-on item (max weight 11.2 kg / 24.7 lbs), must fit under the seat or in the overhead compartment.

    • 1 item in the baggage hold (max weight 22.5 kg / 49.6 lbs).

  • For detailed luggage policies, visit here.

Pet Policy

  • Pets are not allowed on Peter Pan buses, except when traveling to Boston Logan Airport.

  • Service animals are allowed to travel for free.

Accessible Travel

  • If you require assistance, contact Peter Pan before your trip to specify the type of assistance needed.

  • Call 1-800-343-9999 for assistance.

Contact the Bus Company

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Red Coach

Cancellations and Refunds

  • If your booking is cancellable, you can cancel it up to 48 hours before your trip.

  • A 30% cancellation fee will apply.

  • To cancel your booking, use the support tool or your Busbud account.

Exchanges

  • RedCoach tickets are not exchangeable.

  • Please ensure your travel plans are finalized before purchasing your ticket.

Boarding Requirements

  • You must present the same ID you used at the time of booking when boarding the bus.

  • It is optional to show a printed ticket or a mobile ticket on your phone.

Seat Selection

  • Seat selection is available during the booking process.

  • Once you choose your seat, you cannot change it later.

Travelling with Children

  • Children aged 2 and under travel for free if seated on a parent's lap.

  • Children aged 3-12 receive a 15% discount on the adult fare.

  • Children aged 16-17 can travel unaccompanied, but you must book directly with RedCoach.

Luggage Policy

  • Free allowance:

    • 1 carry-on item that must fit under the seat in front of you or in the overhead compartment.

    • 2 checked items with a maximum weight of 22.5kg (49.6 lbs) per bag.

  • Additional baggage can be purchased for $25 per bag.

  • For more information on additional luggage, click here.

Pet Policy

  • Pets are not allowed on RedCoach buses.

  • Service dogs are allowed to travel free of charge.

Accessible Travel

  • If you have specific travel requirements, contact RedCoach at least 24 hours before your trip to see how they can accommodate you.

  • Contact them at 1-877-733-0724 or via email at wecanhelp@redcoachusa.com.

Contact Information

 

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Seattle Express

Cancellations & Refunds

  • General Policy: Advanced reservations and full pre-payment are required to secure transportation. Bookings are fully refundable if a cancellation request is submitted at least 24 hours prior to the scheduled departure date.

  • How to Request: All cancellation and refund requests must be sent via email to info@seattleexpress.com.

Exchanges

  • Policy: Standard updates or booking changes are subject to advance notice. If you need to add extra luggage or modify details, it must be declared and managed ahead of time.

Boarding Requirements

  • Check-in: Passengers departing from SeaTac Airport must head to the baggage claim level inside Door 4 and check in with a Seattle Express airport agent before boarding the shuttle.

  • Children: There is no discounted ticket pricing for children sitting in their own seats. However, infants and children aged 3 and under can ride for free if they sit comfortably on an adult's lap. Child car seats are permitted but not required; if you choose to bring one, note that advance notice is needed as not all shuttle buses are equipped with seatbelts.

Luggage Policy

  • Standard Allowance: Each ticket includes 1 suitcase (up to 32") and 1 personal item that can be comfortably carried on your lap or placed under the seat.

  • Excess Luggage: Any additional bags incur a fee of $15.00 per bag and must be declared prior to your travel date. Failure to disclose extra baggage ahead of time can result in a cancellation of your transfer without a refund.

  • Liability: Seattle Express is not liable for any lost or damaged luggage stowed away in the main compartments. Carry-on items remain the sole responsibility of the passenger.

Accessible Travel

  • Mobility Aids: The shuttle fleet can accommodate folding wheelchairs, walkers, rollators, and small folding travel scooters that weigh 50 lbs or less with advance notice. Shuttles require stepping up 3–4 stairs to board, and they do not feature mechanical chair lifts or ramps. Passengers requiring full ADA-compliant lift assistance are advised to contact their partner company, Premier Airport Shuttle.

Contact Information

  • πŸ“ž Phone: +1 (206) 793-8430

  • πŸ“§ Email: info@seattleexpress.com

  • ℹ️ Website: www.seattleexpress.com

 

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Shutto

Premium shuttle service connecting Austin, San Antonio, Dallas, and Houston.

 

Cancellations & Refunds

  • Refunds are typically processed as credit for future travel if canceled with at least 24 hours' notice.

  • Refunds to the original payment method may be subject to a cancellation fee.

  • Cancellations made within 24 hours of departure are generally non-refundable.

Exchanges

  • Rescheduling is permitted up to 2 hours before departure, subject to seat availability.

  • Fare differences may apply when moving to a more expensive time slot.

Boarding Requirements

  • Check-in: Passengers are advised to arrive 15 minutes before departure.

  • Ticket: Digital confirmation (email/SMS) is sufficient; no physical ticket is required.

  • ID: A government-issued photo ID is required for all adult passengers.

Seat Selection

  • Since SHUTTO uses 12-passenger luxury vans, seating is open and available on a first-come, first-served basis upon boarding.

Child Policy

  • All children, regardless of age, must have a purchased seat.

  • Safety: Parents must provide their own age-appropriate car seat or booster as required by Texas state law.

Luggage Policy

  • Allowance: One carry-on (must fit under the seat or in your lap) and one standard suitcase (stored in the rear compartment).

  • Oversized: Items like golf clubs or extra bags should be noted in advance as storage space in the vans is limited.

Pet Policy

  • Only Service Animals are permitted. Small pets in carriers are generally not allowed due to the shared, enclosed nature of the van.

Accessibility

  • Due to the use of standard luxury passenger vans, vehicles may not be equipped with wheelchair lifts. Passengers with mobility needs should contact Shutto directly to discuss accommodations.

Contact SHUTTO

  • Phone: (210) 682-6937

  • Email: info@shutto.us

  • Website: www.shutto.us

 

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Snowbus

Cancellations and Refunds

  • Refundable bookings can be canceled up to 48 hours before departure.

  • A 30% cancellation fee applies.

  • Cancellations can be made through your Busbud account or the Snowbus support tool.

Exchanges

  • Non-exchangeable tickets cannot be changed.

  • For exchangeable tickets, contact the bus company directly to change your departure time/date.

  • Exchanges are subject to the bus company's policies and availability.

Boarding Requirements

  • Present your e-ticket or a printed ticket along with government-issued photo ID matching the name on your booking.

  • Ensure you arrive at the station 15–30 minutes before departure.

Seat Selection

  • Seat selection depends on the bus company operating your route.

  • Availability may vary; some companies offer pre-selection during booking, while others assign seats upon boarding.

Travelling with Children

  • Children under 2 years can travel for free if they do not occupy a seat.

  • Children aged 2–12 may receive a discount; policies vary by bus company.

  • For unaccompanied minors, contact the bus company directly to make arrangements.

Luggage Policy

  • Carry-on: 1 item, max 5 kg (11 lbs), fitting under the seat or in the overhead compartment.

  • Checked baggage: 1 item, max 23 kg (55.1 lbs).

  • Sports equipment (e.g., skis, snowboards): Typically allowed; additional fees may apply.

  • Extra luggage: Additional items may incur charges; contact the bus company for details.

Pet Policy

  • Pets: Policies vary; some bus companies allow pets; others do not.

  • Service animals: Allowed; bring necessary documentation.

Accessible Travel

  • Wheelchair access: Not all buses are equipped; contact the bus company in advance to arrange accommodations.

  • Assistance: Notify the bus company at least 3 days before travel to ensure proper arrangements.

Contact Information

 

 

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Southeastern Stages

Cancellations and Refunds

  • Southeastern Stages tickets are non-refundable and cannot be cancelled.

Exchanges

  • You can exchange your ticket for an alternative departure time/date.

  • There is a $20 fee for exchanges.

  • To exchange your Southeastern Stages ticket, you can either call 1-214-849-8966 or go to the station directly.

Boarding Requirements

  • You must print your ticket before heading out to travel.

  • You must also travel with the same ID you used at the time of booking.

Seat Selection

  • Southeastern Stages does not offer seat selection.

  • Seats are assigned on a first-come, first-serve basis.

Travelling with Children

  • Children must be at least 15 years old to travel alone.

  • To book a ticket for a child travelling alone, you must book directly with the bus company.

Luggage Policy

  • Free Allowance:

    • 1 carry-on item (maximum weight of 11kg/25lb). Your carry-on must fit under the seat in front of you or in the overhead compartment.

    • 1 checked bag (maximum weight of 22.5kg/50lb).

  • You can purchase additional luggage allowance for $15 per bag.

For detailed information about additional luggage, please click here.

Pet Policy

  • Pets are not allowed onboard.

  • Service animals are allowed to travel for free.

Contact the Bus Company

πŸ“ž 404.591.2750
πŸ“§ info@southeasternstages.com
ℹ️ Southeastern Stages Website

 

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South Tahoe Airporter

Cancellations and Refunds

Exchanges

Boarding Requirements

  • Ticket Options: Present a printed ticket or show your e-ticket on your mobile device.​

  • ID Requirements: Bring the same ID used during booking.​

  • Arrival Time: Arrive at the pickup location 15–30 minutes before departure.​

Seat Selection

  • Seats are assigned upon boarding and are not pre-selected during booking.​

Travelling with Children

  • Ages 2 & Under: Travel for free if seated on a parent's lap.​

  • Ages 3–12: Tickets are $19.75 one-way. ​southtahoeairporter.com

  • Unaccompanied Minors: Not specified; it's advisable to contact South Tahoe Airporter directly for guidance.​

Luggage Policy

  • Carry-On: No specific allowance mentioned; passengers should ensure their carry-on fits within the vehicle's storage capacity.​

  • Baggage Hold: No specific weight or size limits mentioned; passengers should ensure their baggage complies with the vehicle's storage capacity.​

Pet Policy

  • Pets: Not specified; it's advisable to contact South Tahoe Airporter directly for guidance.​

Accessible Travel

  • Wheelchair Assistance: Available with 48 hours' notice prior to departure. ​

Contact Information

Note: Policies are subject to change; it's recommended to verify details directly with South Tahoe Airporter before booking.

 

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SprinterBus

Cancellations and Refunds

  • Policy: SprinterBus tickets are non-refundable.

  • On-Hold Option: Customers can place their reservation "on hold" and receive a travel credit for a future trip.

  • Timeframe: Tickets must be put on hold before midnight on the day before the scheduled travel date to receive a credit.​

Exchanges

  • Policy: SprinterBus does not allow ticket exchanges.

  • Alternative: If you need to change your travel plans, it's advisable to cancel your current booking and rebook for the desired date and time.​

Boarding Requirements

  • Ticket: You must print your ticket before heading out to travel.

  • ID: Travel with the same ID you used at the time of booking.​

Seat Selection

  • Policy: SprinterBus does not offer seat selection.

  • Seating: Seats are assigned on a first-come, first-serve basis.​

Travelling with Children

  • Unaccompanied Minors: Children must be at least 15 years old to travel alone.

  • Booking: To book a ticket for a child travelling alone, you must book directly with the bus company.​

Luggage Policy

  • Free Allowance:

    • Carry-On: 1 item (maximum weight of 11kg/25lb). Your carry-on must fit under the seat in front of you or in the overhead compartment.

    • Checked Bag: 1 bag (maximum weight of 22.5kg/50lb).

  • Additional Allowance: You can purchase additional luggage allowance for $15 per bag.

  • Oversize Items: Oversize and additional luggage fees vary, typically around $10 per piece.​

Pet Policy

  • General: Pets are not allowed onboard.

  • Service Animals: Service animals are allowed to travel for free.​

Contact Information

 

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Sunway Charters 

 

Cancellations & Refunds

  • Refund eligibility depends on the specific fare type and the platform used for booking.

  • Most intercity tickets are non-refundable once the bus has departed or within a short window before departure.

  • If booked through Busbud, "Refund for Any Reason" may be available for an additional fee at checkout.

Exchanges

  • Tickets must be exchanged through the original point of purchase (e.g., Busbud or the Sunway office).

  • Changes are subject to availability and may incur a change fee or a difference in fare.

Boarding Requirements

  • A valid government-issued photo ID (e.g., Driver’s License or Passport) is required for all adult passengers.

  • You must present either a printed ticket or a mobile e-ticket for scanning upon boarding.

  • It is recommended to arrive at the boarding location at least 15–20 minutes prior to departure.

Seat Selection

  • Seating is generally on a first-come, first-served basis.

  • Advanced seat assignments are not available for standard line run services.

Child Policy

  • Infants (Under 2 years old): One child under 2 may travel free of charge if they sit on an adult’s lap.

  • Children: Any child requiring their own seat must have a full-fare ticket.

Luggage Policy

  • Carry-on: One (1) small personal item is allowed inside the bus (must fit in the overhead bin or under the seat).

  • Stowed Baggage: Up to two (2) pieces of luggage may be stored in the compartment under the bus.

  • Each stowed bag should not exceed 50 lbs; overweight bags may be subject to additional fees or refusal.

Pet Policy

  • Only trained service animals (as defined by the ADA) are permitted on board.

  • Pets, including emotional support animals, are not allowed on Sunway Charters line run vehicles.

Accessibility

  • Sunway Charters coaches are ADA-compliant and equipped with wheelchair lifts.

  • Passengers requiring assistance or the use of the lift are encouraged to contact Sunway 48 hours in advance to ensure a seamless boarding experience.

Contact Sunway Charters

  • πŸ“ž Phone: +1 704 348 1200

  • πŸ“§ Email: linerun@sunwaycharters.com

  • ℹ️ Website: www.sunwaycharters.com

 

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Supertours

Cancellations and Refunds

Exchanges

  • Policy: Tickets are non-changeable. ​

Boarding Requirements

  • Ticket: You must print your ticket before heading out to travel.

  • ID: Travel with the same ID you used at the time of booking.​

Seat Selection

  • Policy: Seat selection is not available during booking.

  • Seating: Seats are assigned on a first-come, first-serve basis.​

Travelling with Children

  • Unaccompanied Minors: Children aged 15 and older are welcome to travel unaccompanied.​

Luggage Policy

  • Free Allowance:

    • Carry-On: 1 small item (maximum weight of 10 lbs). Your carry-on must fit under the seat in front of you or in the overhead compartment.

    • Checked Bags: 2 pieces (maximum weight of 45 lbs each).

  • Additional Allowance: You can purchase an additional checked bag for $20.

  • Oversize Items: Oversize and additional luggage fees vary. supertours.com​

Pet Policy

  • General: Pets are not allowed onboard.

  • Service Animals: Service animals are allowed to travel for free.​

Contact Information

 

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Transport Azumah

Cancellations & Refunds

  • Refunds are generally available for requests made up to 48 hours before departure.

  • Refund requests must be submitted via email to info@transportazumah.com.

  • If a trip is cancelled by the operator due to low passenger volume, a full refund is issued automatically to the original payment method.

Exchanges

  • Tickets can be rescheduled online prior to the original travel date and time.

  • No rescheduling is permitted within 24 hours of departure.

  • A fee may apply for rescheduling: typically no fee within 2 hours of purchase, followed by a sliding scale ($1–$3+) for subsequent changes.

Boarding Requirements

  • Passengers are required to have a printed ticket to board the bus.

  • While ID is not always strictly required for boarding, it is recommended to carry a government-issued photo ID.

Seat Selection

  • Specific seat assignments are generally not provided; boarding is usually on a first-come, first-served basis.

Child Policy

  • Children of all ages typically require a full adult fare unless specified for a particular route.

  • For certain amusement park services, discounted fares may be available for children ages 3–12.

  • Car seats are not provided; passengers must bring their own for infants and toddlers.

Luggage Policy

  • Passengers are allowed one check-in bag and one carry-on bag.

  • Check-in luggage must not exceed 62 linear inches or weigh more than 50 lbs.

  • Additional or oversized luggage may incur a fee (starting at $10 per piece).

  • Bicycles may be transported based on space availability.

Pet Policy

  • Pets are not allowed on Transport Azumah services.

Accessibility

  • Passengers requiring accessible services or boarding assistance should contact the operator in advance to ensure availability.

Contact Transport Azumah

 

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