Bus Company Policies
Canada & North America Operator Details (A-Z)
Please note: These are not Busbud's contact details. If you need to reach our team directly, you can contact us here.
To quickly find the specific carrier you are looking for, we recommend using the search function on your keyboard (Control + F on Windows or Command + F on Mac) and typing the operator's name.
ABest Transport
Cancellations & Refunds
General Policy: Tickets are generally non-refundable unless a flexible option is purchased.
Flexible Booking: On Busbud, some tickets offer "Refund for Any Reason" which allows for a 100% refund if managed up to 15 minutes before departure.
Exchanges
Standard tickets typically do not allow for date or time changes.
Boarding Requirements
ID: A valid government-issued photo ID is required.
Ticket: Printed or mobile e-tickets are accepted.
Check-in: Arrive at the pick-up point 15–30 minutes before departure.
Luggage Policy
Carry-on: 1 small item that fits under the seat.
Checked Luggage: 1 standard-sized bag (max 23 kg / 50 lbs).
Liability: The operator is not liable for loss or damage to personal items.
Accessible Travel
Assistance: Passengers requiring mobility assistance should contact the operator 48 hours in advance.
Contact Information
📧 Email: connect@abestx.ca
📞 Phone: +1 855 757 3222
Adirondack Trailways
Cancellations & Refunds
General Policy: Tickets purchased online are non-refundable and non-transferable.
Exception: Refunds are only provided if the carrier cancels the schedule.
Exchanges
Policy: Changes must be made in person at a bus station before departure.
Fees: A fee applies for all ticket changes. Tickets are non-exchangeable after the bus has departed.
Boarding Requirements
ID: Valid government-issued photo ID is required.
Ticket: Printed or mobile e-tickets are accepted.
Luggage Policy
Carry-on: 1 small item allowed.
Checked Luggage: 1 bag free (max 50 lbs); additional bags incur fees.
Contact Information
📧 Email: info@trailwaysny.com
📞 Phone: +1 800 858 8555
Amtrak
Cancellations & Refunds
General Policy: Refundability depends on the fare type (Flex, Value, or Sale).
Flex Fares: Fully refundable with no cancellation fee if canceled before departure.
Value Fares: Refundable minus a 25% fee if canceled at least 15 days before departure.
Exchanges
Policy: You can change your ticket online or via the app. No change fees for most fares, though fare differences apply.
Boarding Requirements
ID: Valid government-issued photo ID required for all passengers 18+.
Ticket: Mobile e-tickets are preferred.
Luggage Policy
Carry-on: 2 personal items (25 lbs each) and 2 carry-on bags (50 lbs each) for free.
Checked Luggage: 2 bags free (max 50 lbs each) on select routes.
Contact Information
📞 Phone: +1 800 872 7245
ℹ️ Website: www.amtrak.com
Autobus Galland
Cancellations & Refunds
General Policy: Tickets are non-cancellable and non-refundable.
Exception: If the ticket was purchased via a platform offering "Refund for Any Reason" protection, a refund may be possible through that specific provider's portal.
Exchanges
Policy: Modification of the departure date or time is permitted up to 1 hour before the scheduled departure.
Fees: A $10 fee applies for each ticket exchange. This must be done at a terminal or by contacting their customer service.
Boarding Requirements
ID: You must travel with a valid government-issued photo ID that matches the name used at the time of booking.
Ticket: You must present either a printed ticket or a mobile ticket on your phone.
Check-in: It is recommended to arrive at the station or pick-up point at least 30 minutes before departure.
Health & Safety: Wearing a mask may be mandatory depending on current local regulations; check the operator's website for the latest updates.
Luggage Policy
Carry-on: 1 item is permitted per passenger. It must fit in the overhead compartment or under the seat in front of you.
Checked Luggage: 2 items are allowed in the baggage hold for free.
Weight/Size: Each checked bag must not exceed 34 kg (75 lbs) and dimensions of 60 x 60 x 90 cm.
Additional Bags: Extra luggage is subject to space availability and an additional fee (contact the carrier for current rates).
Self-Service: Drivers do not handle luggage; customers must place their own items in the bus hold.
Accessible Travel
Assistance: Autobus Galland offers adapted transportation for passengers with reduced mobility.
Advance Notice: To ensure an adapted vehicle is available, you must book at least one week in advance by calling their office directly.
Travelling with Children
Under 4 Years: One-way tickets are approx. $5, while round-trip tickets for this age group are free.
Unaccompanied Minors: Children aged 8–12 may travel alone but cannot book online. Parents must book directly with Galland and complete a mandatory "I am travelling alone" form. Children 12 and under cannot travel alone on some specific routes.
Contact Information
📧 Email: info@galland-bus.com
📞 Phone: +1 877 806 8666
ℹ️ Website: https://www.galland-bus.com
BC Bus North - TNST
Cancellations & Refunds
General Policy: Cancellation and refund requests must be made by phone.
Timeframe: You must call at least 24 hours in advance of your departure time to receive a refund.
Carrier Cancellations: If BC Bus North cancels your scheduled trip, a full refund will be issued for your reservation. Missed trips due to late arrival are non-refundable.
Exchanges
Policy: Ticket changes cannot be processed online and must be handled entirely over the phone. Call at least 24 hours prior to departure to adjust your booking details.
Boarding Requirements
ID: All passengers must present a valid government-issued photo ID to board the bus.
Check-in: Passengers are required to arrive at their designated pick-up location 15–20 minutes before departure. Buses operate on strict schedules and cannot wait for late arrivals.
Minors: Passengers under the age of 18 must either travel with a parent/legal guardian or be accompanied by an adult who holds written parental permission.
Luggage Policy
Strollers: Allowed free of charge provided they fold down and fit completely inside the lower luggage compartment.
Bicycles: Bicycles are only permitted if they are disassembled, securely packed into a protective bag or box, and stowed away as checked luggage. Unpacked bicycles are strictly prohibited.
Accessible Travel
Assistance: Wheelchair-accessible spaces are available on select trips. Passengers requiring wheelchair accommodations must call to reserve their space at least 72 hours in advance of their scheduled departure.
Contact Information
📞 Phone: +1 (778) 763-4155 (Available daily from 8:30 AM to 5:00 PM; closed on Statutory Holidays)
ℹ️ Website: www.tnst.ca
Banff Autobuslink
Cancellations & Refunds
General Policy: To request a cancellation or see if your ticket is eligible for a refund, you must contact their customer service line directly.
Missed Departures: Tickets are non-refundable for no-shows or missed departures once the bus has left the station.
Exchanges
Policy: All ticket modifications, including date or time changes, must be managed prior to the original departure time and cannot be processed after the bus has departed.
Boarding Requirements
ID: A valid government-issued photo ID matching the name on the reservation is required at boarding.
Check-in: Passengers should arrive at the designated pick-up location 15–30 minutes before departure to ensure smooth check-in and loading.
Luggage Policy
Standard Allowance: Each passenger is typically permitted 1 standard piece of checked luggage and 1 small personal item (such as a purse, laptop bag, or small backpack) that fits completely under the seat or on your lap.
Liability: The operator assumes no liability for the loss, theft, or damage of personal items or stowed baggage during transit.
Accessible Travel
Assistance: Passengers requiring specific mobility assistance or accessibility accommodations are advised to contact support at least 48 hours in advance of their trip to ensure adequate arrangements can be made.
Contact Information
📞 Phone: +1 (403) 454-6242
Banff shuttle
Cancellations and refunds
48-Hour Policy: Cancellations made 48 hours or more before the departure time are eligible for a full refund.
Late Cancellations: Cancellations made within 48 hours of departure are non-refundable.
Service Fee: Please note that a non-refundable transaction fee (typically around $11.50–$13.50) may be deducted from the refund amount.
Exchanges
Notice Required: Changes to your booking (date or time) must be requested at least 24 hours before departure.
Availability: All exchanges are subject to seat availability. If the new fare is higher, the price difference must be paid.
Method: Changes should be requested via email to reservation@banffgoldenxpress.com to ensure a time-stamped record.
Boarding Requirements
Arrival: Passengers are required to be at the pick-up location 15 minutes before the scheduled departure.
Tickets: A mobile e-ticket or a printed confirmation is required for boarding.
ID: A valid government-issued photo ID is required to verify the passenger's name against the booking.
Seat Selection
First-Come, First-Served: Seats are not pre-assigned; passengers choose their seats upon boarding the vehicle.
Child Policy
Infants (0–5 years): Travel for free if they sit on an adult's lap, but they must still be included in the booking for insurance and capacity purposes.
Children (6–12 years): Discounted child fares are available.
Car Seats: Passengers must provide their own car seats or boosters. Drivers are not responsible for securing them.
Luggage Policy
Allowance: Each passenger is allowed one (1) large checked bag (max 50 lbs) and one (1) small personal item (backpack or laptop bag).
Oversized Items: Skis, snowboards, and bikes are permitted only if they are properly packed in a bag/case and may be subject to a "gear fee" depending on available space.
Pet Policy
Service Animals: Certified service dogs are permitted with documentation.
Pets: Pets are generally not allowed on the express shuttle to ensure the comfort of all passengers in a shared vehicle.
Accessibility
Advance Notice: Most vehicles are not equipped with automatic lifts. Passengers with mobility requirements are requested to contact the office 48–72 hours in advance to discuss specific needs and vehicle availability.
Contact Banff Golden Xpress
Phone: 1-866-606-6700
Email: reservation@banffgoldenxpress.com
Website: www.banffgoldenxpress.com
Banff shuttle
Cancellations and refunds
Tickets are generally non-refundable.
However, if the shuttle is cancelled due to extreme weather or safety concerns by the operator, a full refund or rebooking will be offered.
Exchanges
You can exchange the date or time of your shuttle up to 48 hours before departure, subject to availability.
To request a change, contact the operator directly via email or phone. Changes requested within 48 hours of departure are typically not permitted.
Boarding requirements
Digital tickets shown on your smartphone are preferred and widely accepted.
Please arrive at the designated pick-up point at least 15 minutes before your scheduled departure time.
A piece of government-issued photo ID may be requested to verify the booking.
Seat selection
Seat selection is not available.
Seating is on a first-come, first-served basis as you board the shuttle.
Luggage policy
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Free allowance:
1 small personal item (backpack or handbag) that must be kept on your lap or under the seat.
Large items: Because these are smaller shuttle vehicles, large suitcases, strollers, or sports equipment (like bikes) may require prior notification and could be subject to space availability or additional fees.
Pet policy
Only certified service animals are permitted on the shuttle.
Pets and emotional support animals are generally not allowed due to the shared nature of the shuttle service.
Accessible travel
Many shuttles are not equipped with wheelchair lifts. If you require accessible transportation, you must contact the operator at least 72 hours in advance to check for availability and alternative arrangements.
Contact the bus company
📞 Phone: +1-888-316-6724
📧 Email: info@morainelakelouiseshuttle.com
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ℹ️ Website: https://morainelakelouise.com/
BrisaGO Express
Cancellations & Refunds:
Standard Policy: Standard tickets are non-refundable once confirmed. Missing your scheduled departure (no-show) results in the complete forfeiture of the ticket value.
Exchanges:
Standard tickets purchased through Busbud typically do not support direct online modifications or date/time changes.
Any schedule modification requests must be coordinated in advance through customer support or directly with the operator prior to departure, subject to fare terms and space availability.
Boarding Requirements:
Ticket Format: Mobile e-tickets (displayed on a smartphone) or printed boarding passes are accepted upon boarding.
Identification: A valid government-issued photo ID (e.g., Driver's License, Passport, or Provincial ID) matching the passenger name on the reservation is mandatory.
Check-In: Passengers should arrive at the designated pickup location at least 15 to 30 minutes prior to the scheduled departure time.
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Seat Selection:
Open seating; seats are assigned on a first-come, first-served basis upon boarding the vehicle.
Luggage Policy:
Carry-On: 1 small personal item (such as a handbag, small backpack, or laptop bag) that fits under the seat in front of you or in the overhead bin.
Checked Baggage: 1 standard checked bag (max weight 23 kg / 50 lbs) stored in the vehicle luggage hold.
Excess Baggage: Additional luggage or oversized items (such as sports equipment) are subject to vehicle capacity and may incur an extra handling fee.
Liability: The carrier assumes no liability for loss, theft, or damage to personal belongings in shared passenger compartments or luggage holds.
Accessible Travel:
Assistance: Passengers requiring mobility accommodations or wheelchair assistance should notify customer support at least 48 hours prior to departure to ensure appropriate vehicle arrangements can be made.
Contact Information:
🌐 Website: busbud.com/en/bus-company/brisago-express
📧 Support: Contact via the Busbud Help Center or official operator contact channels.
Deluxe Ride
Cancellations & Refunds:
Standard Policy: Deluxe Ride tickets are non-refundable once purchased. All sales are final, and no refunds or credits are issued for missed trips or no-shows.
Exchanges:
Standard tickets are non-exchangeable on the Busbud platform. Any schedule changes or modifications must be managed directly with the operator prior to departure (subject to local operator terms and availability).
Boarding Requirements:
ID: All passengers must present a valid government-issued photo ID that matches the lead passenger name on the ticket reservation.
Ticket Format: Digital/Mobile e-tickets are accepted upon boarding.
Arrival: Passengers should arrive at the designated pickup stop at least 15–30 minutes prior to departure.
Seat Selection:
Open seating; seats are assigned on a first-come, first-served basis upon boarding the vehicle.
Luggage Policy:
Carry-On: 1 small personal item (e.g., laptop bag, purse, or small backpack) that fits under the seat in front of you or in the overhead compartment.
Checked Luggage: 1 standard checked bag (max 23 kg / 50 lbs) stowed in the vehicle hold.
Extra Items: Oversized luggage or additional bags are subject to space availability and may incur extra fees.
Accessible Travel:
Passengers requiring mobility assistance or accessible options are requested to contact customer support or the operator at least 48 hours prior to departure to ensure proper arrangements can be made.
Contact Deluxe Ride:
📞 Phone: +1 (437) 247-1242
📧 Email: support@deluxeride.ca
Greywolf Buslines
Cancellations & Refunds
General Policy: Refunds are subject to the specific fare rules at the time of purchase.
Non-Transferable: Tickets must be used by the passenger named on the reservation.
Exchanges
Policy: Contact customer support for exchange eligibility.
Boarding Requirements
ID: Government-issued photo ID is mandatory.
Check-in: Arrive at least 30 minutes before departure.
Luggage Policy
Allowance: 1 carry-on and 1 checked bag. Additional bags incur charges.
Liability: The operator is not liable for lost or damaged baggage.
Accessible Travel
Assistance: Notify Greywolf 48 hours before travel for accessibility needs.
Contact Information
📧 Email: info@greywolfbus.ca
📞 Phone: +1 204 809 7770
Martz 🇺🇸
Cancellations & Refunds:
Standard Policy: All Martz tickets are non-refundable. If a ticket is canceled in advance directly with Martz, a customer service travel credit may be applied for future use (minus a $7.50 processing fee per person).
No-Shows: Failure to use or reschedule your trip prior to departure results in full forfeiture of the ticket value.
Exchanges:
Policy: Tickets are valid only for the date and time selected. Trip modifications or date/time changes must be requested prior to departure.
Fees: Re-itinerary changes processed through Martz incur a $4.00 change fee per ticket, plus any applicable fare differences.
Boarding Requirements:
Ticket Format: Digital tickets with a visible QR code on a mobile device or printed single-sided paper tickets are accepted.
Identification: Passengers aged 16 and older must present a valid government-issued photo ID matching the name on the reservation.
Arrival: Passengers must be ready to board at least 20 to 30 minutes prior to scheduled departure.
Travelling with Children:
Infants (0–23 Months): Travel free of charge sitting on an adult's lap (limit of 1 lap child per paying adult). A separate adult fare ticket must be purchased if a car seat is used.
Minors: Children under 12 must be accompanied by a passenger aged 17 or older.
Luggage Policy:
Carry-On: 1 small personal item per passenger free of charge (must fit under the seat or in the overhead compartment).
Checked Luggage: 1 bag in the under-bus baggage hold included for free (max weight 50 lbs / 22 kg).
Excess Luggage: A $20 fee applies for a 2nd or 3rd checked bag. Passengers traveling with more than 3 bags must ship excess items via Martz Package Express.
Liability: Martz assumes no liability for lost, stolen, or damaged personal belongings or luggage in the cabin or baggage hold.
Accessible Travel:
Assistance: Motorcoaches are equipped to handle ADA-approved mobility devices and wheelchairs. Passengers requiring wheelchair lift accommodations are requested to notify customer service at the time of booking to ensure proper coordination.
Contact Information:
📞 Phone: +1 (570) 821-3838
📧 Email: customerservice@martzbus.com
🌐 Website: martzbus.com
Megabus (Canada)
Cancellations & Refunds
General Policy: Reservations cannot be canceled or refunded once completed.
Exchanges
Trade-in: Tickets can be "traded in" for another journey up to 3 hours before departure.
Trade-in Fees: $3.00 (24+ hours prior), $5.00 (6-24 hours prior), $7.50 (3-6 hours prior).
New Booking Fee: A $3.99 new reservation fee applies.
Boarding Requirements
Check-in: Arrive at least 15 minutes before departure.
Minors: Children under 17 must be accompanied by an adult.
Luggage Policy
Allowance: 1 large suitcase (max 50 lbs) and 1 small carry-on bag.
Bicycles/Skis: Not permitted on board.
Contact Information
ℹ️ Website: https://www.google.com/search?q=ca.megabus.com/help
NCN Thompson Bus Lines
Cancellations & Refunds
General Policy: All bookings are non-refundable.
Exchanges
Policy: A $5.00 transfer fee applies for date changes.
Boarding Requirements
Check-in: Arrive at the depot or airport at least 15 minutes before departure.
Luggage Policy
Lost & Found: Unclaimed luggage is kept for a maximum of 30 days.
Liability: NCN is not responsible for lost or broken luggage.
Contact Information
📞 Phone: +1 204 939 3991
ℹ️ Website: www.thompsonbus.com
OurBus
Cancellations & Refunds
General Policy: Very flexible. Cancellations made more than 24 hours before departure are refunded to the original payment source.
Late Cancellation: Within 24 hours of departure, refunds are issued as OurBus Wallet credit.
Restriction: No cancellations allowed within 60 minutes of departure.
Exchanges
Policy: You can reschedule your ticket up to 60 minutes before departure without fees.
Boarding Requirements
Ticket: Mobile tickets are encouraged.
Luggage Policy
Allowance: 1 large bag (stowed) and 1 carry-on.
Contact Information
📧 Email: pr@ourbus.com
ℹ️ Website: https://www.google.com/search?q=www.ourbus.com
Parkbus (Kangor)
Cancellations & Refunds
General Policy: 90% refund if requested more than 14 days before departure.
Late Requests: Non-refundable if within 14 days, except for medical emergencies (requires doctor's note for a 50% refund).
Exchanges
Policy: Tickets are transferable; passenger names can be changed up to 48 hours before departure.
Boarding Requirements
Missed Bus: No refunds if you miss the departure.
Contact Information
📧 Email: help@parkbus.ca
ℹ️ Website: www.parkbus.ca
TN Coaches
Cancellations & Refunds
Non-Refundable: Standard tickets are typically non-refundable once purchased.
Exceptional Refunds: In cases of documented medical emergencies or service cancellations by the operator, passengers may apply for a refund or travel credit by emailing support@tncoaches.com.
No-Shows: Tickets are forfeited if the passenger is not present at the time of departure.
Exchanges
Tickets can be rescheduled for a different date or time, provided the request is made at least 24 to 48 hours prior to the original departure.
A modification fee (often $10–$15) plus any difference in fare price may apply.
Boarding Requirements
E-Ticket: A digital copy of your ticket on a mobile device is accepted for boarding.
Arrival: Passengers are strictly required to arrive at the boarding location at least 15–20 minutes before the scheduled departure.
Identification: A valid government-issued photo ID is required to verify the ticket holder's identity.
Seat Selection
General Seating: Most TN Coaches routes operate on a first-come, first-served seating basis.
Priority: Reserved seating for passengers with specific mobility needs can be requested in advance.
Child Policy
Infants: Children under 2 years old typically travel for free if they sit on an adult's lap.
Children (2–12): Discounted fares are often available for children in this age range.
Safety: Parents are responsible for providing and installing their own age-appropriate car seats or boosters.
Luggage Policy
Included: Passengers are allowed one (1) carry-on item (must fit in the overhead bin or under the seat) and one (1) checked bag (max 50 lbs / 23 kg).
Extra Items: Additional bags or oversized items (bicycles, sports equipment) are subject to space availability and an extra handling fee (approx. $15–$25).
Prohibited: Hazardous materials and weapons are strictly forbidden in both carry-on and checked luggage.
Pet Policy
Service Animals: Certified service animals are permitted at no extra cost.
Pets: Small pets in secure, leak-proof carriers may be allowed on certain routes; it is recommended to confirm with support before booking.
Accessibility
TN Coaches provides accessible boarding for passengers with disabilities.
Advance Notice: To ensure a vehicle equipped with a wheelchair lift is available, passengers must notify the operator at least 48 hours in advance.
Contact TN Coaches
Phone: 343-422-8383
Email: support@tncoaches.com
Website: www.tncoaches.com
VIA Rail Canada
Cancellations & Refunds
General Policy: Refundability depends on the fare class (Escape, Economy, Business, Sleeper).
Escape Fares: Generally non-refundable and non-exchangeable.
Economy/Business: Refundable with varying fees depending on the notice period.
Exchanges
Policy: Modification fees vary by fare class. Changes must be made before departure.
Boarding Requirements
ID: Valid government photo ID required.
Check-in: Arrive 30 minutes before departure for major stations.
Lost & Found
Form: Report lost items via their Online Lost & Found System.
Contact Information
📞 Phone: +1 888 842 7245
ℹ️ Website: www.viarail.ca
ZyroGO
Cancellations & Refunds
Flexible Fares: Refundable up to 30 minutes before departure.
Standard Fares: Usually non-refundable but can be converted to travel credit if requested at least 24 hours in advance.
Exchanges
Self-service rescheduling is available through the "Manage Booking" link up to 1 hour before departure.
Boarding Requirements
E-Ticket: Required on a mobile device.
Arrival: Be at the stop 20 minutes early; drivers cannot wait for late arrivals as per their service agreement.
Luggage Policy
Included: 1 Personal item and 1 Checked bag (up to 50 lbs).
Extra: Bicycles and extra bags can be added for a fee during the booking process.
Contact ZyroGO
Phone number: +1 (431) 500-3399
Website: www.zyrogo.com
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