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Bus Company Policies

Select your bus company to view details:

 

Banff Airporter

Cancellations & Refunds:

  • Full refunds are available if you cancel your reservation up to 5 minutes before departure.

  • No refunds are provided for "no-shows" unless you contact them within 48 hours of the missed departure.

  • For bookings departing from Banff or Canmore, a $25 reactivation fee applies if you contact them on the day of travel. banffairporter.com​

Exchanges:

  • Changes to bookings are allowed and are free of charge.

  • Excessive changes/modifications may incur a $10 fee. banffairporter.com​

Boarding Requirements:

  • Travel with the same ID used at the time of booking.

  • Printed or mobile ticket: Optional.

  • Check-in at Calgary Airport: Proceed to the Banff Airporter® Desk located on the Main Arrivals Level, between exit doors 5 & 6 (inside the terminal). ​banffairporter.com

Luggage Policy:

  • Carry-on: 1 item (must fit under the seat or in the overhead compartment).

  • Checked luggage: 1 item (max weight 23 kg / 50 lbs).

  • Oversized items: Items like skis, bikes, or musical instruments (e.g., cellos or stand-up basses) should be boxed.

  • Damage or loss: Banff Airporter® is not responsible for damage to luggage or personal items during transfer. ​banffairporter.com

Accessible Travel:

  • Wheelchair assistance: Available upon request.

  • Advance notice: Contact Banff Airporter® 48 hours prior to travel. ​

Contact Information:

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Cold Shot

Cancellations & Refunds:

  • Non-refundable: All tickets are non-refundable.

  • No cancellations: Once booked, tickets cannot be canceled.

  • Rescheduling:

    • Within 2 hours of booking: No fee.

    • After 2 hours: $1 for the first reschedule, $2 for the second, and $3 for the third.

    • Within 4 hours of departure: Rescheduling is not allowed.

    • After departure: No changes permitted.

    • Rescheduling via customer service: Starts at $5 per ticket.

    • Duplicate bookings are non-refundable. Wanderu​

Boarding Requirements:

  • ID: Bring the same ID used at booking.

  • Ticket: Printed or mobile e-ticket accepted.

  • Check-in: Arrive at least 15–30 minutes before departure. Wanderu​

Seat Selection:

  • Seats are assigned on a first-come, first-served basis.​

Child Policy:

  • Unaccompanied minors: Children under 18 must have a notarized authorization from a parent or guardian to travel alone. Wanderu​

Luggage Policy:

  • Carry-on: 1 item (must fit under the seat or in the overhead compartment).

  • Checked luggage: 1 item (max 62 inches in total dimensions and 50 lbs).

  • Oversize/additional luggage: $10 per piece.

  • Liability: Cold Shot is not responsible for lost or misplaced baggage. ​

Pet Policy:

Accessible Travel:

  • Wheelchair assistance: Available upon request.

  • Advance notice: Contact Cold Shot 48 hours prior to travel. ​

Contact Information:

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Easy Trips Vancouver

Cancellations & Refunds:

  • Charter Cancellations:

    • More than 30 days prior: No cancellation fee.

    • Between 7 and 14 days prior: Forfeit 10% of the contract price; the balance is refunded.

    • Less than 7 days prior: No refund.

    • Less than 24 hours prior: No refund. EasyTrips Vancouver​

Exchanges:

  • Charter Changes: Subject to availability and may incur additional charges. EasyTrips Vancouver​

Boarding Requirements:

  • ID: Bring the same ID used at booking.

  • Ticket: Printed or mobile e-ticket accepted.

  • Check-in: Arrive at least 15–30 minutes before departure.​

Seat Selection:

  • Seats are assigned on a first-come, first-served basis.​

Child Policy:

  • Unaccompanied minors: Children under 18 must have a notarized authorization from a parent or guardian to travel alone. ​

Luggage Policy:

  • Carry-on: 1 item (must fit under the seat or in the overhead compartment).

  • Checked luggage: 1 item (max 62 inches in total dimensions and 50 lbs).

  • Oversize/additional luggage: $10 per piece.

  • Liability: Easy Trips Vancouver is not responsible for lost or misplaced baggage. ​

Pet Policy:

  • Pets: Not allowed.

  • Service animals: Permitted if properly harnessed and under the control of the handler. ​

Accessible Travel:

  • Wheelchair assistance: Available upon request.

  • Advance notice: Contact Easy Trips Vancouver 48 hours prior to travel. ​

Contact Information:

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ebus

Cancellations and refunds

  • Cancellation terms depend on the ticket type purchased, check terms and conditions of ticket for details.
  • To cancel your booking, either go to our support page, or cancel it via your Busbud account.

Exchanges

  • If your ticket is exchangeable you can exchange it for a different departure time/date.
  • You can exchange it up to 1 hour before your trip.
  • To exchange your ticket, you must call Ebus at: 1-877-769-3287 or email them: info@myebus.ca
  • There is a fee for exchanges.

Boarding requirements

  • To board, you have to show the same ID you used when booking your trip.
  • Showing a printed ticket or one on your phone is optional.

Seat selection

  • Seat selection is not possible during your booking.
  • Seats are assigned on a first-come, first-serve basis.

Travelling with children

  • Newborns up yo 23 months old can sit on their parents lap for free.
  • Children aged 2+ must buy a ticket.
  • Children aged 13+ can travel alone, however you'll have to book these tickets directly with Ebus.

Luggage policy

Free allowance:

  • 2 carry-on items. 
  • They must fit in the overhead compartment or under the seat in front of you.
  • 1 item in the baggage hold. The maximum weight must not be more than 27.2kg (60lbs).
  • You can bring up to 3 more bags in the hold, however you will have to pay $15 per bag.

For a detailed luggage policy, click here.

Pet policy

  • Pets cannot travel on Ebus buses.
  • Only service animals and emotional support animals are allowed to travel.

Accessible travel

  • British Columbia: Ebus buses are adapted for people who need to travel with a wheelchair. 
  • If you are travelling in British Columbia, you should book at least 48 hours in advance by calling Ebus directly: 1-877-769-3287.
  • Alberta: Ebus buses are not adapted for people wishing to travel in a wheelchair. 
  • If you are travelling in Alberta and can walk 8 steps unassisted, your wheelchair can travel in the hold.

Contact the bus company

📞  1-877-769-3287 
📧  info@myebus.ca
ℹ️  https://myebus.ca/

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Epic Rides

Cancellations & Refunds:

  • Outside 48 hours of departure: Refunds are permitted with a CAD $10.00 per ticket cancellation fee.

  • Within 48 hours of departure: No refunds are permitted.

  • Partial refunds: Not available for partially used reservations.

  • Cancellation method: All cancellations must be emailed to info@epicrides.ca. Phone cancellations are not accepted. ​Yelp+5Epic Rides+5Epic Rides+5

Exchanges:

  • Policy: Exchanges are generally not permitted.

  • Special requests: Contact Epic Rides directly at info@epicrides.ca for any special requests or inquiries.​

Boarding Requirements:

  • ID: Bring the same ID used at booking.

  • Ticket: Printed or mobile e-ticket accepted.

  • Check-in: Arrive at least 15–30 minutes before departure.​

Seat Selection:

  • Seats are assigned on a first-come, first-served basis.​

Child Policy:

  • Unaccompanied minors: Children under 18 must have a notarized authorization from a parent or guardian to travel alone.​

Luggage Policy:

  • Carry-on: 1 item (must fit under the seat or in the overhead compartment).

  • Checked luggage: 1 item (max 62 inches in total dimensions and 50 lbs).

  • Oversize/additional luggage: $10 per piece.

  • Liability: Epic Rides is not responsible for lost or misplaced baggage.​

Pet Policy:

Accessible Travel:

  • Wheelchair assistance: Available upon request.

  • Advance notice: Contact Epic Rides 48 hours prior to travel.​snowbus.com

Contact Information:

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Flixbus

Cancellations and refunds

  • You can cancel your ticket directly through the FlixBus website or app.

  • Cancel at least 30 days before departure: receive 100% of the fare as a voucher.

  • Cancel 14 to 29 days before departure: voucher refund with a $3.00 CAD fee.

  • Cancel 3 to 13 days before departure: voucher refund with a $20.00 CAD fee.

  • Booking fees are non-refundable.

Exchanges

  • You can change your trip up to 1 hour before departure on the FlixBus platform.

  • If the new trip costs more, you’ll need to pay the fare difference.

  • If the new trip costs less, the fare difference is not refundable.

Boarding requirements

  • Show your printed or mobile ticket when boarding.

  • A valid government-issued photo ID is required.

  • Make sure your ID matches the details used when booking.

Travelling with children

  • No special fares for children.

  • Children under 2 years old (until their 2nd birthday) can ride for free if seated on an adult’s lap.

  • You may purchase a seat at full price if preferred.

  • FlixBus recommends using a child safety seat.

  • Passengers are fully responsible for installing and using child seats correctly.

Luggage policy

Free allowance:

  • 1 carry-on item (max 11.3 kg / 25 lbs).

  • 1 checked bag (max 22.7 kg / 50 lbs).

  • Carry-on must contain your valuables (passport, wallet, electronics, etc.).

Extra baggage:

  • Additional or bulky baggage is allowed depending on bus space.

  • Fees may apply—see the FlixBus baggage page for full details.

  • You may bring 1 small instrument instead of a carry-on.

  • 1 large instrument allowed per person as bulky baggage (book early).

  • Bicycles are accepted under certain conditions, but e-bikes are not allowed.

  • FlixBus recommends labeling all bags with your name and contact info.

Pet policy

  • Pets are not allowed.

  • Only certified service animals are permitted.

Accessible travel

  • Buses are wheelchair-accessible.

  • Contact FlixBus in advance to secure accessible services.

  • One foldable stroller per passenger is permitted (considered bulky baggage).

  • Notify FlixBus at least 48 hours before departure to register your stroller.

Contact the bus company

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Galland

Cancellations and Refunds

  • Galland tickets are non-cancellable.

Exchanges

  • Exchanges are allowed up to 1 hour before departure.

  • There is a $10 fee for exchanges.

  • To exchange your ticket, you can either:

    • Call Galland customer service, or

    • Go to the bus station directly.

Boarding Requirements

  • You must present either:

    • A printed ticket, or

    • A mobile ticket on your phone.

  • You must travel with the same ID used at the time of booking.

Seat Selection

  • Seat selection is not available during the booking process.

  • Seats are assigned on a first-come, first-serve basis.

Travelling with Children

  • Children aged 0-4 years:

    • A one-way ticket costs $5, but round-trip tickets are free.

  • Children aged 8-12 years can travel alone, but must book directly with Galland.

    • For more details, click here for guidelines about children aged 8-12 travelling alone.

Luggage Policy

Free allowance:

  • 1 carry-on item, which must fit in the overhead compartment or under the seat in front of you.

  • 2 items in the baggage hold, each with a max weight of 34kg and dimensions not exceeding 60cm x 60cm x 90cm.

Extra luggage:

  • For additional luggage, you must go directly to the station for more information.

Pet Policy

  • No pets are allowed on Galland buses.

  • Guide dogs are allowed on board.

Accessible Travel

  • If you are travelling with a wheelchair, you must book at least one week in advance by calling Galland’s offices.

Contact the Bus Company

To note: 🚍 Bus tracker:https://zenbus.net/montreal-montlaurier?route=route2701367&direction=1

 

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Intercar

Cancellations and Refunds

  • If your booking is cancellable, you can cancel it up to 1 hour before your trip.

  • To cancel, you can use the support section or your Busbud account.

  • You can only cancel within the allowed time-frame.

Exchanges

  • If your ticket is exchangeable, you can exchange it up to 1 hour before departure.

  • To exchange your ticket, you can either contact Intercar or go directly to the station.

Boarding Requirements

  • To board, you can either print your ticket before the trip or show it on your phone.

Seat Selection

  • Seat selection is not available during the booking process.

  • Seats are assigned on a first-come, first-serve basis.

Travelling with Children

  • A reduced price is available for children aged under 12.

  • You must present ID when boarding.

  • Children aged 8-12 years can travel alone.

    • In these cases, you can only book directly with Intercar.

    • More info here.

Luggage Policy

Free allowance:

  • 1 carry-on item, weighing 5kg maximum.

  • Carry-on must fit in the overhead compartment or under the seat.

  • 2 bags in the baggage hold.

    • Each bag must weigh no more than 34kg and should be within 60cm x 60cm x 90cm.

  • Additional luggage can be purchased for $10 per bag.

For detailed policy, click here.

Pet Policy

  • No pets are allowed to travel on Intercar buses.

  • Service dogs are allowed to travel.

Accessible Travel

  • Wheelchair accessibility is available on trips in the following areas:

    • Québec City

    • Côte-Nord

    • Saguenay

  • You must book directly with Intercar and fill out the required form here.

Contact the Bus Company

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KCTI

Cancellations and Refunds

  • KCTI tickets are not cancellable.

Exchanges

  • KCTI tickets are not exchangeable.

Boarding Requirements

  • To board the bus, you must do one of the following:

    • Print your ticket at home, or

    • Show your ticket on your mobile.

  • You must also travel with the same ID you used at the time of your booking.

Seat Selection

  • Seat selection is not available during the booking process.

  • Seats are assigned on a first-come, first-serve basis.

Travelling with Children

  • Children under 18 years of age can travel alone.

  • However, an adult must sign a consent form from the driver.

  • An adult must also drop-off and pick-up children under 18 years old.

  • You must book a seat for an unaccompanied child directly with KCTI.

Luggage Policy

Free allowance:

  • 1 carry-on item. This must fit in the overhead compartment or under the seat in front of you.

  • 1 item in the baggage hold. This bag must not weigh more than 23kg (50.7lbs).

Pet Policy

  • No pets are allowed on KCTI buses.

Accessible Travel

  • KCTI buses are not yet wheelchair-friendly.

Contact the Bus Company

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Limocar

Cancellations and Refunds

  • Limocar tickets are non-refundable and cannot be cancelled.

Exchanges

  • Limocar tickets are not exchangeable.

Boarding Requirements

  • To board the bus, you must either:

    • Print your ticket before arriving at the station, or

    • Show your ticket on your phone.

  • Ensure you travel with the same ID you used at the time of booking.

Seat Selection

  • Seat selection is not available during the booking process.

  • Seats are assigned on a first-come, first-serve basis.

Travelling with Children

  • Children under 5 years old travel for free.

  • Children between 5-12 years old can travel at a reduced fare.

  • Due to COVID-19, children cannot travel alone. However, children aged 13 and over can travel alone.

  • For children aged 13+, you must book the ticket directly with Limocar.

Luggage Policy

Free allowance:

  • 1 carry-on item (must fit under the seat in front of you or in the overhead compartment).

  • 2 items in the baggage hold (each item must weigh no more than 23kg/50.7lbs).

  • Additional luggage is allowed for a fee of $10 per item.

Pet Policy

  • Pets are not allowed on Limocar buses.

  • Only guide dogs and assistance dogs are allowed to travel.

Accessible Travel

  • If you are travelling with a wheelchair, you must call Limocar at least 48 hours before your trip to arrange assistance and ensure proper accommodations.

Contact the Bus Company

 

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Maheux

Cancellations and Refunds

  • If your ticket is cancellable, you can cancel it before your trip.

  • A 25% cancellation fee applies.

  • To cancel your booking, you can either do it via our support page or through your Busbud account.

  • Please note that cancellations can only be made before your trip.

Exchanges

  • If your ticket is exchangeable, you can exchange it before your trip.

  • You can only exchange your ticket for a different departure time/date.

  • To exchange your ticket, contact Maheux directly.

Boarding Requirements

  • To board the bus, you must either:

    • Print your ticket at home and bring it to the station, or

    • Show your ticket on your mobile.

  • You must also travel with the same ID you used at the time of booking.

Seat Selection

  • Seat selection is not available during the booking process.

  • Seats are assigned on a first-come, first-serve basis.

Travelling with Children

  • Children under 5 travel for free if they don’t use a seat.

  • If children under 5 use a seat, they must pay the fare for a child aged 5-12.

  • Only one child can travel for free per adult.

  • Children aged 5-7 pay a 40% discount on the regular fare.

  • Children aged 8-12 also pay a 40% discount, but only if they’re travelling with an adult.

  • Children can travel alone, but you will need to book directly with Maheux.

Luggage Policy

Free allowance:

  • 1 carry-on item (must fit under the seat in front of you or in the overhead compartment).

  • 2 items in the baggage hold (each bag can weigh up to 34kg/75lbs).

  • Each bag must not exceed 60cm x 60cm x 90cm.

  • Additional luggage is allowed for a fee of $10 per item.

Pet Policy

  • Pets are not allowed on Maheux buses.

  • Only guide dogs can travel, provided they wear a harness and remain on the floor.

Accessible Travel

  • If you are disabled and hold the Québec card for accompaniment on intercity bus travel, you can obtain a free ticket for the person travelling with you.

  • You can find more details on how to obtain this card here.

Contact the Bus Company

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Maritime Bus

Cancellations and refunds

  • Maritime Bus tickets are non-refundable and cannot be cancelled.

Exchanges

  • If your ticket is exchangeable, you can exchange it before your trip.

  • A 15% fee applies for exchanges.

  • To exchange your ticket, you must contact Maritime Bus directly or go directly to the bus station.

Boarding requirements

  • You must print your ticket at home before boarding the bus.

  • You must also travel with the same ID you used at the time of booking.

Seat selection

  • Seat selection is not available during the booking process.

  • Seats are assigned on a first-come, first-served basis.

Travelling with children

  • Children aged 5-12 years receive a 50% discount on tickets.

  • Children under 8 years old must travel with an adult (someone over 14 years old).

  • A detailed breakdown of the travelling with children and unaccompanied minors policy can be found here.

Luggage policy

  • Free allowance:

    • 1 carry-on item (maximum weight: 11kg / 24.3lbs).

    • The carry-on must fit under the seat in front of you or in the overhead compartment.

    • 2 checked bags (maximum weight: 23kg / 50.7lbs per bag).

  • Additional bags cost $10 each.

  • Click here for a detailed luggage policy.

Pet policy

  • Pets are not allowed on Maritime buses.

  • Only trained service animals are allowed on-board.

Accessible travel

  • If you're travelling with a wheelchair or scooter, you must notify Maritime Bus by phone.

  • Call 72 hours before your trip to book a ticket for a wheelchair.

Contact the bus company

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Cancellations and Refunds

  • Navette Skyport tickets are non-refundable.

  • If you cancel your booking, you will not receive a refund.

Exchanges

  • Tickets are not exchangeable.

Boarding Requirements

  • You must print your ticket before arriving at the station or show it on your mobile device.

  • Make sure you travel with the same ID used during the booking process.

Seat Selection

  • Seat selection is not available during the booking process.

  • Seats are assigned on a first-come, first-serve basis.

Travelling with Children

  • Children under 5 years old can travel for free if they do not occupy a seat.

  • Children aged 5-12 receive a 50% discount.

  • Children aged 13 and over must have a full ticket.

  • Passengers under the age of 12 cannot travel unaccompanied.

Luggage Policy

Free allowance:

  • 1 carry-on item (must fit under the seat or in the overhead compartment).

  • 1 checked bag (maximum weight of 23 kg / 50 lbs).

Additional luggage is subject to space availability and an additional charge.

Pet Policy

  • Pets are not allowed on-board.

  • Only certified service animals are allowed to travel on Navette Skyport services.

Accessible Travel

  • If you need special assistance, please notify Navette Skyport at least 48 hours before your trip.

  • Contact the company for further assistance or to request accommodation for wheelchairs or other mobility devices.

Contact the Bus Company

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Ontario Northland

Cancellations and Refunds

  • If you select a cancellable ticket, you must cancel it no later than 24 hours before your trip.

  • Click here for more details on how to cancel your booking.

Exchanges

  • If your ticket is exchangeable, you can exchange it until 24 hours before your trip.

  • You can only exchange the departure date/time.

  • To exchange your ticket, contact Ontario Northland directly at 1 800 461 8558.

Boarding Requirements

  • You can board with your eTicket.

  • Ensure you show your Ontario Northland reference number and your ID to board.

  • You must use the same ID that you used when booking your ticket.

Seat Selection

  • Seat selection is not available before boarding.

  • Seats are assigned on a first-come, first-serve basis.

Travelling with Children

  • One child aged 0-2 can travel for free with an adult paying the full fare.

  • If travelling with more than one child under 2 years old, they will need to pay.

  • Children between 2-11 years of age will pay 50% of the adult price.

Luggage Policy

  • Free allowance:

    • 1 carry-on item (maximum weight 6.8 kg / 15 lbs).

    • 1 bag in the baggage hold (maximum weight 23 kg / 50 lbs).

  • Click here for more information about extra luggage.

Pet Policy

  • Only service and support dogs are allowed to travel with you.

Accessible Travel

  • Follow this guideline for booking a trip with a wheelchair.

  • If you need to travel with a motorized scooter, call 1.800.461.8558 at least 48 hours before your trip.

Contact the Bus Company

 

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Orléans Express

Cancellations and Refunds

  • If you select a cancellable ticket, you must cancel it no later than 1 hour before your trip.

  • To cancel your Orléans Express ticket, you can cancel directly via your Busbud account. Click here for more details.

Exchanges

  • If your ticket is exchangeable, you can exchange it until 1 hour before your trip.

  • To exchange your trip, contact the bus company directly or go to the station.

  • You can call them at 1-833-449-6444.

Boarding Requirements

  • You must present either a printed ticket or show your ticket on your mobile phone to board the bus.

  • You must also travel with the same ID you used at the time of booking.

Seat Selection

  • Seat selection is not available before boarding.

  • Seats are assigned on a first-come, first-serve basis.

Travelling with Children

  • Children between 3-13 years of age will pay 30% of an adult price.

  • Children between 0-2 years of age will pay 50% of an adult price and must be accompanied by an adult who has paid for a ticket.

  • As seatbelts are required, children under 145 cm or 9 years of age must use a car seat that corresponds to their weight and height. Car seats are not provided by the operator for use or rent, so make sure to bring your child's car seat for boarding.

Luggage Policy

  • Free allowance:

    • 1 carry-on item.

    • 1 bag in the baggage hold (maximum weight 34 kg / 75 lbs).

    • Each bag must not exceed 60 cm x 60 cm x 90 cm.

  • You can purchase extra luggage for CA$5 per bag at the bus station.

Pet Policy

  • Only service and assistance dogs are allowed on Orléans Express buses.

Accessible Travel

  • If you need to travel with a wheelchair, you should contact Orléans Express at least 3 days before your trip.

  • You can contact them by calling 1-833-449-6444 or filling out the Contact Form on their website.

Contact the Bus Company

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Pacific Coach

Cancellations and Refunds

  • Flexible tickets can be cancelled for a full refund up to 1 hour before departure.

  • Non-refundable tickets are not eligible for cancellations or refunds.

  • Refunds are processed to the original payment method.​

Exchanges

  • Tickets can be exchanged for a different date or time up to 1 hour before departure.

  • Exchanges are subject to availability and may incur additional fees.

  • Contact Pacific Coach Lines directly to request an exchange.​

Boarding Requirements

  • Present a printed or digital ticket upon boarding.

  • Carry the same ID used during booking.

  • Arrive at the departure point at least 15 minutes before scheduled departure.​

Seat Selection

  • Seats are assigned on a first-come, first-served basis.

  • Advance seat selection is not available.​

Travelling with Children

  • Children aged 0–2 travel for free if seated on an adult's lap.

  • Children aged 3–12 require a child fare ticket.

  • Children aged 13 and above require an adult fare ticket.​

Luggage Policy

  • 1 carry-on item per passenger, must fit under the seat or in the overhead compartment.

  • 1 checked bag per passenger, maximum weight 23 kg (50 lbs).

  • Additional luggage may incur extra fees.

  • Luggage exceeding size or weight limits may be refused.​

Pet Policy

  • Pets are not permitted on board.

  • Service animals are allowed with proper documentation.​

Accessible Travel

  • Wheelchair accessible vehicles are available upon request.

  • Advance notice is required for accessibility accommodations.

  • Contact Pacific Coach Lines directly to arrange accessible travel.​

Contact Information

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Red Arrow

Cancellations and Refunds

  • If your ticket is cancellable, you can cancel up to 3 hours before your trip.

  • To cancel your booking, you can:

    • Cancel via your Busbud account, or

    • Cancel via our support page.

Exchanges

  • If your ticket is exchangeable, you can exchange it:

    • Up to 30 minutes before your trip (if your trip departs in the morning),

    • Up to 3 hours before your trip (if your trip is scheduled for the afternoon/evening).

  • To exchange your ticket, you must contact the bus company.

  • Call 1-800-232-1958 to exchange your ticket.

Boarding Requirements

  • To board the bus, you must present the same ID used when booking your ticket.

  • It's optional to show a printed ticket or a ticket on your phone.

Seat Selection

  • You can select seats when booking your trip.

  • This is optional. If you don't select a seat, one will be assigned to you.

  • Note: You can't change your seat once you book your ticket.

Travelling with Children

  • To book for an unaccompanied child, you must call the bus company directly: 1-800-232-1958.

  • More information about unaccompanied children can be found here.

Luggage Policy

  • Free allowance:

    • 2 carry-on items. Carry-on items must fit in the overhead compartment or under the seat in front of you.

    • 2 items in the baggage hold. Each bag in the hold must weigh a maximum of 27.2 kg (60 lbs).

  • You can take up to 2 additional bags, but there will be a $10 charge for each.

  • For a detailed breakdown of Red Arrow's luggage policy, click here.

Pet Policy

  • Pets are not allowed to travel on Red Arrow buses.

  • Service animals and emotional support animals are allowed to travel.

  • If you need to travel with a service animal or emotional support animal, you must call the bus company directly to book a seat for your animal.

Accessible Travel

  • If you need to travel with a wheelchair, please call the bus company at least 24 hours before you intend to travel.

  • One attendant can travel with you for free if you require assistance.

  • The combined weight of your mobility device and yourself must not exceed 660 lbs.

  • If you need help boarding, you must be at the pick-up location at least 30 minutes before departure.

  • Assisted boarding and disembarking is only available at these locations:

    • Edmonton Ticket Office (Holiday Inn Express Plaza)

    • Radisson Hotel (formerly known as the iHotel) (North Red Deer)

    • Calgary Ticket Office (Fording Building)

    • Fort McMurray Ticket Office (Fort McMurray)

    • Calgary International Airport (YYC)

    • Lethbridge Ticket Office

    • Grassland

Contact the Bus Company

 

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Rider Express

Cancellations and Refunds

  • If your booking is cancellable, you can cancel up to 24 hours before your trip.

  • There is a 50% cancellation fee.

  • You can cancel your booking directly on your Busbud account.

Exchanges

  • If your booking is exchangeable, you can exchange it up to 24 hours before your trip.

  • There is a service charge of $30 for tickets totaling above $70, or $20 for tickets totaling less than $70.

  • You can exchange your ticket for a different departure time/date.

  • To exchange your booking, you must contact Rider Express directly.

Boarding Requirements

  • You can board the bus by either:

    • Printing your ticket at home before heading out, or

    • Showing your ticket on your phone as an E-ticket.

  • You must also travel with the same ID you used when booking.

Seat Selection

  • Seat selection is not available during your booking process.

  • Seats are assigned on a first-come, first-serve basis.

Travelling with Children

  • Children aged 10-15 can travel alone. You must contact their office for authorization.

  • Children under 24 months (2 years) can travel for free if they do not occupy a seat.

    • 1 child under 2 per adult fare and must be on the guardian's lap.

  • To book a ticket for an unaccompanied child, call Rider Express at 1-833-583-3636.

  • Click here for more information on unaccompanied children.

Luggage Policy

  • Free allowance:

    • 1 carry-on item that must fit under the seat in front of you or in the overhead compartment.

    • 2 checked items allowed in the baggage hold, with a maximum size of 76x48x40cm each.

    • Each item can weigh up to 23kg (50.7 lbs).

  • You can purchase additional baggage allowance for $20 per bag.

  • You can bring your bicycle in the hold for $50 (cover required).

  • Click here for a detailed luggage policy.

Pet Policy

  • Pets are not allowed on Rider Express buses.

  • Service animals that are trained and registered are allowed to travel.

    • You must bring the official documents for service animals.

Accessible Travel

  • If you need accessible travel, contact Rider Express at least 3 days before your trip to arrange transport with your wheelchair.

Contact Information

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Snowbus

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Squamish Connector

Cancellations and Refunds

  • Policy: All tickets are changeable up to 3 hours before departure at no extra cost. squamishconnector

  • Refunds: To receive a full refund, guests must cancel before 5 p.m. the day before their scheduled trip. Sea to Sky Gondola​

Exchanges

  • Policy: Tickets can be changed up to 3 hours before departure at no extra cost. squamishconnector​

Boarding Requirements

  • Ticket: You must print your ticket before heading out to travel.

  • ID: Travel with the same ID you used at the time of booking.​

Seat Selection

  • Policy: Seat selection is not available during booking.

  • Seating: Seats are assigned on a first-come, first-serve basis.​

Travelling with Children

  • Unaccompanied Minors: Children aged 13 and older are welcome to travel unaccompanied. squamishconnector​

Luggage Policy

  • Free Allowance:

    • Carry-On: 1 item (maximum weight of 11kg/25lb). Your carry-on must fit under the seat in front of you or in the overhead compartment.

    • Checked Bag: 1 bag (maximum weight of 22.5kg/50lb).

  • Additional Allowance: You can purchase additional luggage allowance for $15 per bag.

  • Oversize Items: Oversize and additional luggage fees vary, typically around $10 per piece.​

Pet Policy

  • General: Pets are not allowed onboard.

  • Service Animals: Service animals are allowed to travel for free. squamishconnector​

Contact Information

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Sundog Tours

Cancellations and Refunds

  • Policy: SunDog tickets are non-refundable.

  • On-Hold Option: Customers can place their reservation "on hold" and receive a travel credit for a future trip.

  • Timeframe: Tickets must be put on hold before midnight on the day before the scheduled travel date to receive a credit.​

Exchanges

  • Policy: Tickets can be changed up to 3 hours before departure at no extra cost.​

Boarding Requirements

  • Ticket: You must print your ticket before heading out to travel.

  • ID: Travel with the same ID you used at the time of booking.​

Seat Selection

  • Policy: Seat selection is not available during booking.

  • Seating: Seats are assigned on a first-come, first-serve basis.​

Travelling with Children

  • Unaccompanied Minors: Children aged 13 and older are welcome to travel unaccompanied.​

Luggage Policy

  • Free Allowance:

    • Carry-On: 1 item (maximum weight of 11kg/25lb). Your carry-on must fit under the seat in front of you or in the overhead compartment.

    • Checked Bag: 1 bag (maximum weight of 22.5kg/50lb).

  • Additional Allowance: You can purchase additional luggage allowance for $15 per bag.

  • Oversize Items: Oversize and additional luggage fees vary, typically around $10 per piece.​

Pet Policy

  • General: Pets are not allowed onboard.

  • Service Animals: Service animals are allowed to travel for free.​

Contact Information

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Via Rail

Cancellations and Refunds

  • Policy: Refund eligibility depends on the fare type you selected (Escape, Economy, Business, etc.).

  • Conditions:

    • Escape fares: Non-refundable.

    • Economy and Business: May be refundable with a cancellation fee, depending on how early you cancel.

  • How to Cancel: Use your VIA Rail account or contact customer support directly.

  • No-Shows: Tickets are non-refundable if you miss your train and haven’t cancelled in advance.

Exchanges

  • Policy: Exchanges are allowed, depending on your fare type.

  • Fees: A service fee may apply for changing the date/time of travel.

  • How to Exchange: Do it online through your VIA Rail account or by contacting their support team before departure.

Boarding Requirements

  • Ticket: Show your ticket either printed or on your mobile device.

  • ID: You must present government-issued photo ID that matches the name on the ticket.

Seat Selection

  • Policy: Seat selection is available at booking for most fare types.

  • Changes: You can sometimes modify your seat before departure, depending on train availability.

Travelling with Children

  • Infants (0–23 months): Travel for free when seated on an adult's lap.

  • Children (2–11): Eligible for discounted fares.

  • Unaccompanied Minors: Children under 12 must be accompanied by someone aged 18 or older. VIA does not offer an unaccompanied minor service.

Luggage Policy

  • Free Allowance:

    • Carry-On: 1 personal item + 1 carry-on bag per passenger.

    • Checked Bags: Allowed on certain routes. Up to 2 pieces free (23 kg / 50 lbs each).

  • Additional Allowance: Extra or overweight baggage may incur fees.

  • Oversize Items: Must be pre-arranged; conditions apply.

Pet Policy

  • Pets: Small pets in carriers are allowed in Economy class only, on select routes. Reservation required.

  • Service Animals: Always allowed to travel for free with valid documentation.

Contact Information

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Wilson Transportation

Cancellations and Refunds

  • Policy: All tickets purchased are non-refundable and non-transferable under any circumstances.

Exchanges

  • Policy: Tickets are non-changeable.

Boarding Requirements

  • Ticket: You must print your ticket before heading out to travel.

  • ID: Travel with the same ID you used at the time of booking.

Seat Selection

  • Policy: Seat selection is not available during booking.

  • Seating: Seats are assigned on a first-come, first-served basis.

Travelling with Children

  • Unaccompanied Minors: Children aged 15 and older are welcome to travel unaccompanied.

Luggage Policy

  • Free Allowance:

    • Carry-On: 1 item (maximum weight of 10 kg/22 lbs). Your carry-on must fit under the seat in front of you or in the overhead compartment.

    • Checked Bags: 1 bag (maximum weight of 23 kg/50 lbs).

  • Additional Allowance: You can purchase additional checked luggage for a fee.

Pet Policy

  • General: Pets are not allowed onboard.

  • Service Animals: Service animals are allowed to travel for free.

Contact Information

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YVR Skylynx

Cancellations and Refunds

  • Policy: All tickets are non-refundable and non-transferable once purchased.

Exchanges

  • Policy: Tickets can be exchanged up to 24 hours before the scheduled departure, subject to availability. A fee may apply for exchanges.

Boarding Requirements

  • Ticket: You must print your ticket before heading out to travel or show your ticket on your phone.

  • ID: Travel with the same ID you used at the time of booking.

Seat Selection

  • Policy: Seat selection is available during the booking process.

  • Seating: If you don't select a seat, one will be assigned to you. Seats are on a first-come, first-served basis.

Travelling with Children

  • Unaccompanied Minors: Children aged 12 and older can travel unaccompanied. For children under 12, you must book directly with YVR Skylynx.

Luggage Policy

  • Free Allowance:

    • Carry-On: 1 small item (maximum weight of 10 kg/22 lbs). Your carry-on must fit under the seat in front of you or in the overhead compartment.

    • Checked Bags: 1 bag (maximum weight of 23 kg/50 lbs).

  • Additional Allowance: You can purchase additional checked luggage for $15 per bag.

Pet Policy

  • General: Pets are not allowed on board.

  • Service Animals: Service animals are allowed to travel for free.

Contact Information

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