What is the Refundable Booking Add-On?
The Refundable Booking add-on is an optional service offered by Busbud that allows you to receive a refund under specific circumstances, even if your original booking is non-refundable or only partially refundable. We partner with Refund Protect to manage these refunds. If you purchased this add-on, you should have received an email from noreply@hepstar.com with details on how to apply for a refund.
How Do I Receive My Refund?
- Initiate Your Refund Request: Go to https://form.refundable.me/forms/refund to start your refund request.
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Include Reference Number: Use the reference number from the email you received from
noreply@hepstar.comafter booking. It will be in the format: 3 letters followed by a series of numbers (e.g., STA-12345678-1234). - Request Timing: Your refund request must be submitted within 60 days of your trip's departure date.
- Response Time: You should receive feedback on your request within 48 hours after submitting all necessary information.
What Is Covered?
The Refundable Booking add-on covers a range of scenarios including:
- Illness / Injury (including Covid-19)
- Pre-existing Medical Condition
- Pregnancy Complication
- Death of Immediate Family
- Public Transport Failure
- Flight Disruption
- Mechanical Breakdown
- Adverse Weather
- Home Emergency
- Theft of Documents
- Jury Service
- Court Summons
- Armed Forces & Emergency Services Recall
- Relocated for Work
- Changes to Examination Dates
Please Note: Supporting evidence will be required for all refund requests.
More Information Related to Covid-19
Refunds are not provided for travel restrictions associated with Covid-19 or general fear of traveling. If your request is related to Covid-19, you must provide an official positive test result as evidence.
Full Terms and Conditions
For full details, visit: https://www.refundable.me/extended/busbud/
How Can I Get an Update on My Application?
Busbud cannot provide updates on your refund request status. Please contact hello@refundprotect.me directly for assistance.
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Happy travels!