This article pertains to customers requesting a specific invoice with Estrella Blance, such as one including the SAT or tax information- mainly Mexican residents will need this documentation. If a customer asks for a regular invoice you can produce one manually as per normal workflows.
Estrella Blanca has a specific portal for customers to create invoices independently.
The link is included on their ticket, in the AVISO IMPORTANTE section
https://factura.estrellablanca.com.mx/index.jsp
"After purchasing your ticket, you only have the month in which you purchased it and up to 7 days of the following month to generate your invoice."
They will need the following information in order to produce their invoice, all of which can be located on their ticket* however sometimes ticket production issues do not include the # De Comprobante.
This # is the Busbud Booking Reference Number. Please provide this number to the customer when they reach out requesting an invoice with Estrella Blanca.
The # TR is located on the ticket, it consists of 4 letters and numbers.
The Importe de Compra is the price of the ticket, that which is on the ticket provided to the customer.
With this information the customer will fill out the following form and select Agregar un Boleto
Customers can add multiple tickets to this list before requesting their invoices. They will also be asked to add their Tax Identification information, or other identifying information if they are a foreign traveler.